I applied online. The process took 4 weeks. I interviewed at T-Mobile (Chicago, IL) in Aug 2015
Interview
When I was hired a few years ago I had a one on one interview with the manager at the store, now they changed the progress, where you are in a group, and they narrow down from the groups. From there they assign different managers to interview
Interview questions [1]
Question 1
What is one time where you overcame a customers hesitation
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services
I applied online. I interviewed at T-Mobile (Rome, GA)
Interview
The store manager will reach out to you to setup a phone interview. From there you will have a video interview. In the video interview it will usually be the store manager and the district manager.
Straightforward interview process, starting with group interview to weed out the larger group through personality assessment questions. Second interview followed 30 minutes later with 2 interviewers asking typical retail/sales interview questions.
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