I applied online. The process took 4 weeks. I interviewed at T-Mobile (Mission, TX) in Nov 2014
Interview
interview process phone interview-face to face interview 3rd call is talking about accepting job. The process was very straight forward. They gave you a Bluetooth headset, and you did a mock call pretending to be a telco company and the hr rep was pretending to be a customer it seemed she was checking for basic things. Pleasantries able to build rapport during a call.
Interview questions [1]
Question 1
What apps do you use, do you have customer service experience
I applied through an employee referral. The process took 4 weeks. I interviewed at T-Mobile (Frisco, TX) in Oct 2011
Interview
A computerized test proceeds the interview. The interview itself is slightly technical but very easy. Their main concern is with your customer service skills. Make sure to use the buzz-words "empathy, concern, and confidence" when speaking with them. This job is less so about technical know how and more so about your ability to relate to our customers and speak with them
Interview questions [1]
Question 1
Describe a time you helped a customer through a particularly difficult problem
I applied online. The process took 2 weeks. I interviewed at T-Mobile (Albuquerque, NM) in Apr 2011
Interview
Standard behavioral interview. The first step was an internet skills exam, followed by a phone interview. After the phone interview, I was called in for an in person interview. I was then offered a job less than a week after the in person interview. I do recall having to go through a background check, to verify my education and past addresses (I think). I recall there was some delay in completing this background check, but it wasn't a terribly long delay -- maybe 10 days.
