I applied in-person. The process took 2 days. I interviewed at Sutherland in Jul 2014
Interview
When you manage to first fill out an Application, there will be two separate assessment test. The first one is the Basic Personality you see on EVERY job Application. The second one, is timed, and the Questions are truly Endless. The purpose is to see how many right answers you can get in the time allotment. For me, when it was done, the recruiter called me 2 Hours later for an Overview of the Job and Screening of the applicant. This purpose I extremely appreciate, because they basically describe the job and pay before scheduling the Interview; this saves time & gas, just in case it's a position you're not interested in.
After that - It's an interview with the Department Manager, and you're pretty much in from there if you pass a skills test (Which was a WPM Typing Test)
Interview questions [1]
Question 1
If you can explain customer service to someone on the Streets, how would you do it?
I applied online. The process took 1 week. I interviewed at Sutherland (Windsor, ON) in Oct 2017
Interview
i interviewed back in 2017 in Canada. It was very easy and straightforward, i got the job on the spot. The questions just ask about your sales experience if you have any. Your soft skills and such. Very simple behavioral questions.
I applied online. The process took 5 weeks. I interviewed at Sutherland (Alexandria, LA) in Mar 2016
Interview
Got a call within a few weeks after applying. Went on one interview and was offered a position. Took about another 2 weeks before the next training class began.