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      Sutherland

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      Customer Service Technical Support Agent Interview

      Jan 18, 2019
      Anonymous interview candidate
      Las Vegas, NV
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Sutherland (Las Vegas, NV) in Jan 2019

      Interview

      Applied on line and took assessment. Received email request same day to set up an interview for two days out. At interview spoke with recruiter regarding training (2 weeks, paid), scheduling (40 hrs/wk), benefits, and pay. If amenable, they have you take a typing test and then go through interview process.

      Interview questions [3]

      Question 1

      Tell me about yourself
      Answer question

      Question 2

      Tell me about a time you had to deal with an upset customer. How did you handle the situation?
      Answer question

      Question 3

      What motivates you in your personal life? Your work life?
      Answer question