Customer Care Representative applicants have rated the interview process at Sun Life with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 6 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Sun Life overall takes an average of 25 days.
Common stages of the interview process at Sun Life as a Customer Care Representative according to 3 Glassdoor interviews include:
Background check: 22%
One on one interview: 22%
Phone interview: 22%
Group panel interview: 11%
Skills test: 11%
IQ intelligence test: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Sun Life (Montreal, QC) in Nov 2013
Interview
there is 4 steps: phone interview, english/french/math test (basic), in person interview with a manager from the call center, in person interview with a higher manager. its very basic but quite long! However, its not that difficult if you have the profile, but i know people who did not pass 1st step.
Interview questions [1]
Question 1
how do deal with conflicts, what did you do to resolve the situation? What can you do to provider good customer service? how would you deal with a difficult customer? I can't remember much of the interview, but from what I remember, it would ask to give concrete example
Interviewers were nice and enthusiastic, they were engaged and they were willing to answer any questions I had. They were friendly and patient so the interview felt like an informal interview.
I applied online. The process took 4 days. I interviewed at Sun Life
Interview
Phone interview, then written test containing mathematical and grammar questions- straightforward questions. Then followed by an interview with a team leader asking to describe a time when... The overall process was good, and it seems like a nice environment to work in.
Interview questions [1]
Question 1
Describe a time when you found a coworker's mistake and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Sun Life in Jan 2015
Interview
Phone interview, two face to face interviews with testing (math + grammar). I was interviewed after my testing (which they checked to see if I was successful upon interviewing me) then proceeded to ask standard call center questions including situational based questions, etc. If you are familiar with standard call center questions then you should be fine. Then they spent 20 minutes telling me about the job.
Interview questions [1]
Question 1
Asked me to read a script and asked questions based on it after.