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      Internet Support Representative Interview

      Nov 21, 2023
      Anonymous employee
      Dunwoody, GA

      Other Internet Support Representative interview reviews for State Farm

      Internet Support Representative Interview

      May 29, 2019
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at State Farm (Dunwoody, GA) in Oct 2023

      Interview

      Stage 1: You complete an online assessment that assess your listening and typing skills. Stage 2: You record video answers for STAR format questions through one way video interview. You get time to practice before you record your answer for the question. Stage 3: You talk on the phone with a recruiter and they explain the position more and you tell them if you're still interested. Stage 4: You sign your offer, complete your background check.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with an angry customer. That's the only one I remember but all the questions followed this format so be prepared to talk about a time when something happened and how you handled the situation.
      Answer question
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at State Farm (Atlanta, GA) in May 2019

      Interview

      The whole process took bout 2 months. I applied then took assessment. After the assignment I receive email notification that I was moving to next step which was a video interview where you record your responses and then submit them. After that I was sent a email advising date and time for interview. On the date I then had a 1 hour phone conference interview. A week later I received a phone call saying instructions would be emailed to me from HireRight on where to do background and drug screen.

      Interview questions [1]

      Question 1

      Tell me bout a time where you learned something new at work and had to use what you learned?
      Answer question