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      Staples

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      Resident Easy Tech Interview

      Aug 27, 2013
      Anonymous interview candidate
      Totowa, NJ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2+ months. I interviewed at Staples (Totowa, NJ) in May 2013

      Interview

      The online application process was a chore to say the least. I was requested by management to take it three different times with the cited problem being that I was being "too honest" (such as saying I would do tasks like cleaning bathrooms "as required of me" instead of "I like cleaning bathrooms and would enjoy being asked to do it") Essentially, I was told to lie through my teeth and yes the online application to death, telling it exactly what it wanted to hear instead of the truth because they cannot interview a candidate, no matter how qualified they are, if they do not meet or exceed a certain arbitrary hidden score. Upon telling the application what it wanted to hear (such being enthralled to clean restrooms and climb tall ladders despite my paralyzing fear of heights) as instructed by the manager, I was called in for an interview the next day. Two managers conducted the interview, one was friendly and personable while the other was assertive and intimidating, together taking on the role of "Good Cop / Bad Cop". The office made the interrogation scene feel even more intense due to how crammed it was, leaving me feeling claustrophobic and wishing the interview could've taken place in the more open and relaxed work area of the store or the home office furniture section. After the interview, which went over better than I thought based on their reactions and smiles to my answers, I was told to call in exactly one week from that day and I'd have my answer. One manager, the "good cop", said point-blank she was sold and definitely wanted to hire me. I called the following week as instructed only to be told they haven't came to a mutual decision yet and to call back the next week. This game of unprofessional phone tag went on for over a month before being finally told that a "Conflict of Interest" prevented them from hiring me due to having worked as a freelance repair technician. To ease their concerns, I offered to sign a non-compete agreement if offered the job and was told to call back in another week. As you can guess, this call back next week cycle dragged out for ANOTHER MONTH until finally I was told by an employee after getting my name that he was told to tell me if I called that position had been filled and then he refused to let me speak to the manager. Outraged, I decided to see the managers in person to get a straight answer out of them while telling them that their associate refused to let me talk to them, stating they were told to say the position's been filled. The managers deny the claim saying they made no such statement and that it's not filled yet but that there's a hiring freeze in effect and to call back in a month. Are you kidding me?! If there's a hiring freeze then why are you conducting interviews in the first place?! This is the most unprofessional joke of a place I ever had the misfortune of applying to while getting a never ending run-around that spells, "Don't call us, we'll call you." Never again will I waste my time on this company, or at least this location.

      Interview questions [4]

      Question 1

      "What makes you so special that I should hire you instead of anyone else? Tell me what only you can offer to Staples?"
      1 Answer

      Question 2

      Technicians here are also expected to sell goods and preventive services. How many times should the customer have to say no before you accept it and walk away?
      1 Answer

      Question 3

      Can you drive?
      1 Answer

      Question 4

      What's the most important thing you felt you've learned from a past job, not counting any self-employment experiences?
      1 Answer

      Other Resident Easy Tech interview reviews for Staples

      Resident Easy Tech Interview

      Sep 30, 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Staples

      Interview

      Interview was full of fit questions. How have you handled conflict in the past? What would you do in this ethically gray situation? Also tested sales skills. Asked how you would sell and anticipate the needs of different kinds of customers You also have to make sure that you pass the certification to become a tech.

      Interview questions [1]

      Question 1

      Tell me about a challenging situation at work you've overcome
      Answer question

      Resident Easy Tech Interview

      Jun 6, 2014
      Anonymous employee
      Accepted offer

      Application

      I applied online. I interviewed at Staples

      Interview

      applied online and i was contacted less than a week later, walked in and was taken into the back for an interview. I applied for copy center and was unaware there was a tech position availabe. I was A+ certified and they needed someone so i was hired that day.

      Interview questions [1]

      Question 1

      How would you recommend a computer to someone?
      1 Answer

      Resident Easy Tech Interview

      Jun 1, 2013
      Anonymous employee
      Accepted offer

      Application

      I interviewed at Staples

      Interview

      Show a willingness to meet sales goals, enthusiasm for sales, and knowledge of the products and services they sell. Interviews here are pretty straight forward. Come up with a scenario if someone came in with a pc problem, or if you were helping a customer with a new/replacement pc purchase. Ideally, they want to hear that you will suggest attachments and state the benefits for each one,

      Interview questions [1]

      Question 1

      be able to come up with a sales objection. What if the customer says that they do not want the tech support or warranty? How would you overcome this?
      Answer question

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