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      Staffbase

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      Customer Care Agent Interview

      Apr 4, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Staffbase in Mar 2022

      Interview

      The process took around 2 weeks from initial interview to receiving an offer. It consists of a phone interview, a technical interview and a team/culture interview. During the interview process, the staff are nice and friendly. You can definitely see that they enjoy working there, the environment is pleasant to work in and the teams are supportive of each other.

      Interview questions [1]

      Question 1

      How do you deal with an angry customer? What would you do when the customer demands to talk to a manager?
      Answer question

      Other Customer Care Agent interview reviews for Staffbase

      Customer Care Agent Interview

      Jun 20, 2022
      Anonymous employee
      Calgary, AB
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Staffbase (Calgary, AB) in May 2022

      Interview

      Started with a call with the Technical Recruiter to review my prior experience and qualification. All follow ups were quick and efficient within 7 days of the interview. Next was the Technical Interview which built on my experience but also had questions related directly to the role. Last was a Culture Interview which was nice because I felt in control of a lot of it and I was able to make sure that this company was the right fit for me.

      Interview questions [1]

      Question 1

      Explain how you troubleshoot complex software issues.
      Answer question

      Customer Care Agent Interview

      Mar 2, 2020
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Staffbase (New York, NY) in Jun 2019

      Interview

      Recruiter -> Team lead -> In person (couple of hours) this entailed the people of either same team or different team. The team lead interview was remote. The german team/office has something called 'Bootcamp' for their in house interview

      Interview questions [1]

      Question 1

      Mostly culture fit questions and the assessment I took
      Answer question

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