Slack Customer Experience - Live Support Agent interview questions

Recruiter reached out on LinkedIn to see if I would be interested in joining the team. I was interested to see what they were looking for and whether I would have something to offer. I spoke briefly with the recruiter on the phone as the initial screening process. Was given a written assessment to see how I would conform to Slack's "voice". Afterwards, invited to another phone call with 2 of the department managers. I was given a courtesy email that I did not meet what they were looking for, however have not yet received a response when I requested what points I could have worked on and where I did not meet their expectations. All in all, very standard process with tech companies to see if you would conform to their culture. I would have appreciated a follow up as I took the time to speak with the recruiter when they reached out.