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      Customer Experience Agent Interview

      Jul 18, 2019
      Anonymous interview candidate
      Toronto, ON

      Other Customer Experience Agent interview reviews for Slack

      Customer Experience Agent Interview

      Oct 27, 2022
      Anonymous employee
      Vancouver, BC
      Accepted offer
      No offer
      Negative experience

      Application

      The process took 1+ week. I interviewed at Slack (Toronto, ON)

      Interview

      Pretty straightforward process. Applied online then received an email-response project. Got an email following to set up a phone call with the recruiter and we chatted for about 30 minutes about things like why Slack, my experience, examples of customer interactions. After that I was contacted to schedule a call with the hiring manager and it was generally the same. This felt less formal than the recruiter call - was mainly asked questions about myself, what I look for in a team, etc. The hiring manager had nothing but positive things to say about my answers and how that aligns with his team. I received a generic email a couple days later that they didn't find a strong match with what they're looking for at the moment. Great and positive experience up to that point. This is understandable if an application is rejected from the start but I went through a project and two interviews. Maybe I expected more based on all the wonderful things I've heard about Slack but this was an extremely negative experience for me and a miss on their part.

      Interview questions [2]

      Question 1

      Why Slack?
      Answer question

      Question 2

      Tell me about a difficult interaction
      Answer question
      1
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Slack (Vancouver, BC) in Aug 2022

      Interview

      The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!

      Interview questions [1]

      Question 1

      Q: Tell me about a time when...?
      Answer question

      Customer Experience Agent Interview

      Oct 27, 2022
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Slack (Chicago, IL) in Jul 2022

      Interview

      The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.

      Interview questions [1]

      Question 1

      Tell me about a time you handled a difficult customer and what was the outcome?
      Answer question

      Customer Experience Agent Interview

      Apr 21, 2022
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Slack (Dublin, Dublin)

      Interview

      Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.

      Interview questions [1]

      Question 1

      Share about your previous experience.
      Answer question