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      Customer Success Manager Interview

      Dec 1, 2021
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Shopify (Tokyo) in Jun 2020

      Interview

      It took about 30-45min. Standard and more practical questions were asked. If you have a relevant skills or experiences it wouldn’t be difficult. They emailed me to set the interview schedule.

      Interview questions [1]

      Question 1

      Tell me your digital marketing experience Do you have knowledge of engineering
      Answer question

      Other Customer Success Manager interview reviews for Shopify

      Customer Success Manager Interview

      Jun 5, 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Shopify

      Interview

      3 stages - recruiter interview where you have to 'tell your life story' which is a bit cringey, teammate interview and hiring manager interview which included a client roleplay presentation. Everyone was very friendly and we had good conversations on our calls but by email the recruiter was a bit pushy and rushed me to schedule the interviews quickly so I felt less prepared than I would have liked.

      Interview questions [1]

      Question 1

      Give me an example of a time when you successfully worked with a challenging customer.
      Answer question

      Customer Success Manager Interview

      Jul 27, 2021
      Anonymous interview candidate
      San Jose, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Shopify (San Jose, CA) in Jul 2021

      Interview

      They scheduled a zoom call for the initial interview. When the interviewer came on for the call she had her video turned off and told me I could do the same. I left my video on thinking it might show confidence and would give her a better glimpse into who I am but ended up being penalized for it. Sometimes I will reference my notes when being asked questions during an interview. I don't do it because I'm faking who I am or don't know the answers. I do it cause I get nervous sometimes and my mind goes blank. The interviewer said something condescending in reference to it at the end of the interview. This was a position I was well qualified for but was emailed two days later saying I would not be moving forward with next steps. I probably would have gotten selected to move forward had I turned my video off. No good deed goes unpunished. Ha!

      Interview questions [1]

      Question 1

      Describe what you did in your last job.
      1 Answer

      Customer Success Manager Interview

      Apr 7, 2024
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Shopify (Toronto, ON) in Feb 2021

      Interview

      First there was a brief phone interview with HR to double check the experience listed in my CV, then there was a practical assignment, which took about 1 hour and finally, there was a character interview by video with one of the managers.

      Interview questions [1]

      Question 1

      What book have you recently read?
      Answer question