Customer Support Advisor applicants have rated the interview process at Shopify with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 55% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Advisor roles take an average of 23 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at Shopify overall takes an average of 28 days.
Common stages of the interview process at Shopify as a Customer Support Advisor according to 15 Glassdoor interviews include:
One on one interview: 28%
Presentation: 22%
Phone interview: 19%
IQ intelligence test: 9%
Background check: 6%
Personality test: 6%
Drug test: 3%
Other: 3%
Skills test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Shopify (Toronto, ON) in Apr 2021
Interview
I applied online and got an email a week later to schedule an interview. I chose a week after for the interview to prepare myself. I looked through the questions in Glassdoor and prepared a script for myself. Finally got to meet the interviewer. Lovely lady and it was a good 2-sided conversation. Discussing my last 2 jobs and what I learned from them. It lasted 30 minutes and I only had time to to ask 2 questions as we ran out of time. 3 days later they informed me that I wasn’t moving on to the next step. I don’t know what they were looking for. I thought it went well and I established a good rapport but I guess it wasn’t good enough. I have extensive call center experience and was upbeat as I was discussing my people skills and so on. Maybe I took too much time trying to connect with the interviewer that ruined it for me? I really thought I did well but oh well...
I applied online. The process took 3 weeks. I interviewed at Shopify
Interview
Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.
Interview questions [1]
Question 1
Teach us how to do something, showing your process (i.e. a hobby).
Life Story - describing yourself Gauntlet - seeing if you can handle the tasks of the role Second round interview to determine if you are the best fit for the role.
Interview questions [1]
Question 1
Discuss your Life story Gauntlet - Test chat and test call
I applied online. The process took 4 weeks. I interviewed at Shopify (London, England) in May 2022
Interview
The process was straight forward, I filled out the form on the Shopify website from which it took about 2 days to hear back with an invite to a lifestyle interview. There it was just about getting to know me and how I got on the road that has led me to apply for this position.
After that I was invited to a technical interview which consisted of 2 chats and a Email.
Overall I highly recommend creating a test store before the technical interview as it helped out a lot in preparation.
The whole process took about a month
Interview questions [1]
Question 1
How do you add custom code for a packaging slip template