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      Progressive Insurance

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      Claims Adjuster Trainee Interview

      Jan 10, 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance in Jan 2025

      Interview

      Received an email to complete the assessment. Passed and was invited for the hirevue pre recorded interview. There are 8 questions (most are behavioral and need to be star method). I can’t recall all of the questions but they were ones I’ve seen posted on here already so I was prepared for them! I got an email the next day I made it to the live interview. I had my live interview today and it was completely different than what I’ve read on here and Reddit. I was asked several questions prior to the actual star/behavioral questions. I was asked if I had experience using multiple monitors, what software I know how to use, my experience typing notes while on the phone, and a couple other questions no one on here mentioned. The interviewer also asked why progressive in the beginning. After he explained the role and what to expect and a little about his background, we got to the behavioral questions. He asked 4. One question was a time I negotiated with a customer, multi tasking on work and not being able to finish, a time a customer was not happy with my work, what tasks I enjoy the most and, what tasks I least enjoy at my most recent job. I was more caught off guard with the technical experience questions (I had NO experience in coming from healthcare). Just prep yourself for these too just in case. I felt as though my interview experience was much different than what I’ve read. He was personable and understood my nerves but I do feel I could have done much better. I probably spent 7 full days prepping and still feel like I didn’t get the job. I will update once I know for sure.

      Interview questions [1]

      Question 1

      I put a few different examples above. Prep yourself for experiences with multi tasking, demanding customers, miscommunication, time management, etc (lots of great examples from others on here)
      Answer question
      3

      Other Claims Adjuster Trainee interview reviews for Progressive Insurance

      Claims Adjuster Trainee Interview

      May 25, 2026
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)

      Interview

      Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer.
      Answer question

      Claims Adjuster Trainee Interview

      May 23, 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.

      Interview questions [1]

      Question 1

      A time I had to make a difficult decision.
      Answer question

      Claims Adjuster Trainee Interview

      May 21, 2026
      Anonymous interview candidate
      Allentown, PA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026

      Interview

      The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.

      Interview questions [1]

      Question 1

      Why are you interested in becoming a Claims Adjuster, and why Progressive?
      Answer question

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