An acquaintance had a recruiter at Netflix give me a call. The initial phone call was to set up a phone interview which took place a few days later. During the phone interview I was asked about my experience with customer service, how I handled certain situations, and what I liked most about helping others. The recruiter sounded very knowledgeable about Netflix, providing me with info on the job and company itself, but when I asked how long she had been working there, she told me only about a month. The recruiter several times mentioned that the job "wasn't that bad." We did a little role playing before the recruiter asked me to stop by for an interactive interview. At the interactive interview I met about 6 other applicants. We were led from the front lobby through the office building with rows of desks and computer monitors. The walk took about 30 seconds before we entered a conference room where we all sat down at assigned seats. The interviewer asked us what we thought of the place. From the mere glimpse provided, there wasn't much to say. The interview began with us learning how Netflix was #1 in customer satisfaction. We were led to believe this was because of the customer service reps and their ability to resolve issues with customers. During the next phase of the interview we listened to prerecorded phone calls and asked how we would handle given situations without prior knowledge of company policy. All they were looking for here was to show empathy. Indicate that the situation was unfortunate, provide a way to make amends or offer alternative solutions. The same goes for the role playing during the phone interview. After all that there was a computer literacy assessment. Terribly easy. It merely assesses your ability to navigate the Netflix website. When you finish with the computer test you are given a piece of paper which informs you that if you are still interested in the position to email them.