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      Customer Success Account Manager Interview

      Jan 22, 2021
      Anonymous interview candidate
      Mumbai
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Microsoft (Mumbai) in Dec 2020

      Interview

      I interviewed with Microsoft in India, the process was about 4 weeks long- in the last round I was supposed to speak to Service Practice Director, a lady based out of Microsoft Mumbai! First off, this was 5th round, I was cleared with phenomenally positive feedback in all past rounds. The lady to start with did not even show up in the interview! After waiting 10 minutes, recruiting coordinator calls and says can we reschedule to next day? I agree. Next day, for what was suppossed to be a 45 minutes discussion, this director lady joins the call- no response to my courtesies- asks me 1 question: explain what your usual day looks like! And thats it... in 15 minutes just wraps up the interview!! It was almost like she joined for the sake of it, and dropped off. She didnt even acknowledge any of my courtesies at the start or end of the call, it was beyond insulting! It was almost like she was least interested, and extremely rude, I wad beyond aghast, not to mention extremely dissappointed, because 4 weeks of my effort went down the drain in like 15 minutes, just because this woman is least interested! While the recruiter herself hasn’t been in touch for the entire 4 weeks process, I dont even know who to share this with? The recruiter hasnt been even responding to emails throughout the process, only the interview scheduler used to call, and that scheduling coordinator also isnt picking up the phone now! So senior level professionals, especially in India, who invest their time and efforts into Microsoft beware, this is how uncouth and unprofessional their management is!

      Interview questions [1]

      Question 1

      What did your work day look like yesterday?
      Answer question
      1

      Other Customer Success Account Manager interview reviews for Microsoft

      Customer Success Account Manager Interview

      Aug 4, 2025
      Anonymous employee
      Espoo
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Microsoft (Espoo)

      Interview

      Job and role based questions. A conversation with the team and hiring manager. I appreciated highly that there was a chance to talk with the team. That experience brought a lots of insight about the role and gave me also an opportunity to better evaluate if I am a good fit.

      Interview questions [1]

      Question 1

      They presented different scenarios of potential customer cases and I was expected to walk them through how would I solve the situation.
      Answer question

      Customer Success Account Manager Interview

      Feb 19, 2025
      Anonymous interview candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at Microsoft (New York, NY)

      Interview

      Interview with the internal Microsoft recruiting team, which put me on a approved list to interview once a appropriate role opened up. Four months later I went through a virtual panel interview; three 45 minute interviews with 15 minute break in between. Interviews were with 1 Sr. CSAM and 2 CSAM Directors. Very conversational with behavioral questions. Currently waiting to hear back from the recruiting team.

      Interview questions [1]

      Question 1

      What was your biggest career success/ failure? Tell me about technical conversations you have with customers? Tell me about a time when you ran into a problem that no one else had delt with before?
      Answer question

      Customer Success Account Manager Interview

      Feb 3, 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Microsoft

      Interview

      [Screen call] it was held virtually, talked with a customer success account manager even though it was a screen call. The conversation was conversational and good, but felt the questions were a bit hard to give example in STAR format

      Interview questions [1]

      Question 1

      How do you leverage relationship while working
      Answer question