I applied online and was asked to complete the personality and scenario questions and whatnot straight away, which was good because it meant I didn't have to wait forever hearing back from them. I was told immediately after completion that I had passed and to book an interview slot. My interview was in a weeks time at 2pm. I dressed smartly, and was told to go to the customer service desk to let them know I had arrived. The customer service desk was not advertised on the store maps anywhere and I had to ask three different members of staff where it was until I eventually found it, so thankfully I was not late for my interview. I waited for around 20 minutes until a lovely woman came and collected me, and she made me feel very at ease and I no longer felt nervous about my interview. I was taken to a small room with a desk and a woman was waiting for me to do the role play assessment. It was about selling swim wear costumes and I was expected to upsell other products and recommend the home delivery service or similar products. I passed this part of the interview. The woman that assessed me left and brought in the store manager to interview me further. I was then asked around 8/10 rather tricky interview questions, but I was well prepared before I came for my interview and had had experience in other jobs and I was therefore able to answer them well. I passed and was offered a role there and then.