Marks & Spencer Reviews | Glassdoor.ca

Marks & Spencer Reviews

Updated 18 September, 2018
1,786 reviews

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3.5
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
498 Ratings

1,786 Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 41 reviews)

  • "I couldn't fault my experience with M&S" (in 78 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Truro, NS
    Former Employee - Anonymous Employee in Truro, NS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than 10 years)

    Pros

    Lots of social gatherings ! Made lots of friends

    Cons

    They treat there staff like dirt ! I worked on ladies fashions for 13 years and then I found out I was pregnant with my first child and because I couldn't do a 7am start because of morning sickness they pup me on foods to work ! They left me standing on an express till for 37 hours a week most of my days were 8 hours long and I did have a 10 hour shift !!! I didn't even get a chair to sit down on ! Had to fight to get my extra breaks that I was entitled to ! The mangers have not got a clue in how the store is run ! One manager in the store I worked was a bully and if she didn't like you then she would make your life he'll! ! She picked on one girl so much she left !!

    Advice to Management

    If you are reading this then don't expect the staff to do the job of 3 people !! Treat them with respect as there the ones who are running your store and no what can be done ! There the ones who no what customers want !


  2. "Great place to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Section Manager in Montreal, QC
    Current Employee - Section Manager in Montreal, QC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Weekly 2 offs n 9hr shift people oriented company great learning tools from the organisation listening groups are conducted to improve the store environment if anything goes wrong

    Cons

    Sale service standards cost people customers relationships customers follow ups resolve customers issue by keeping the customers at the heart of everything

    Advice to Management

    Need to take decisions cunningly. Being a situational manager helps to improve bonding with employees

  3. "SDE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good place to work for.

    Cons

    Politics and politics, transportation and compensation is not so good.


  4. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Assistant in London, ON
    Former Employee - Sale Assistant in London, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Good working environment, colleges and a good place to learn how to delwver top class customer service

    Cons

    Poor career advancement and a lot of in store politics

    Advice to Management

    Treat you ataff better and provide more training and opportunities to grow to those who want to.


  5. "Fun experience, but poor company policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    Fun team based atmosphere
    Staff waste at end of the day was a great time

    Cons

    Unless you are lucky enough to apply for a permanent contract, you could be laid off at very little notice, depending on how their finances are looking that month.


  6. "Can get quite busy"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    Loved working with people on the salesfloor and helping customers with their needs.

    Cons

    Management can get quite pushy sometimes.


  7. "Great Company and Good Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Cambridge, East of England, England (UK)
    Former Employee - Customer Assistant in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    So much over time it's hard to believe
    Great flexibility around uni
    Good pay
    Great staff discount

    Cons

    Training days were a bit useless, more about company values instead of what you'll actually be doing on the shop floor

    Advice to Management

    Nothing in particular, was a great place to work with a really good management while I was there. Maybe more feedback on your performance.

  8. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Fareham, England (UK)
    Former Employee - Customer Assistant in Fareham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Really friendly management, the company treats you fairly and well

    Cons

    the incentive to close stores across the UK affected my store which was disappointing.

    Advice to Management

    N/A


  9. "Good people, by HR Team extremely hierarchial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Paddington, England (UK)
    Current Employee - Anonymous Employee in Paddington, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Great people, passion for the brand, Discount on product, some of the best commerical teams in the industry

    Cons

    I was working in HR and the pace of senior team were known as the most hierarchial in the business. It meant no decisions could be made without trying to explain technical detail to people who had no idea what you were talking about

    Advice to Management

    Please! Trust your team - you hired them for their abilities.


  10. "Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time

    Pros

    Good pay, friendly staff, fairly flexible working hours

    Cons

    repetitive work, not much room to grow


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