Marks & Spencer Reviews | Glassdoor.ca

Marks & Spencer Reviews

Updated 14 February, 2019
2,031 reviews

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3.5
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
594 Ratings

Employee Reviews

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Pros
  • "Good staff discount card immediately" (in 291 reviews)

  • "Good pay with a good staff discount" (in 178 reviews)

Cons
  • "Telling me I need to fill out a transfer request form which is only for permanent members of staff" (in 44 reviews)

  • "I couldn't fault my experience with M&S" (in 78 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Truro, NS
    Former Employee - Anonymous Employee in Truro, NS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than 10 years)

    Pros

    Lots of social gatherings ! Made lots of friends

    Cons

    They treat there staff like dirt ! I worked on ladies fashions for 13 years and then I found out I was pregnant with my first child and because I couldn't do a 7am start because of morning sickness they pup me on foods to work ! They left me standing on an express till for 37 hours a week most of my days were 8 hours long and I did have a 10 hour shift !!! I didn't even get a chair to sit down on ! Had to fight to get my extra breaks that I was entitled to ! The mangers have not got a clue in how the store is run ! One manager in the store I worked was a bully and if she didn't like you then she would make your life he'll! ! She picked on one girl so much she left !!

    Advice to Management

    If you are reading this then don't expect the staff to do the job of 3 people !! Treat them with respect as there the ones who are running your store and no what can be done ! There the ones who no what customers want !


  2. "Great place to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Section Manager in Montreal, QC
    Current Employee - Section Manager in Montreal, QC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Weekly 2 offs n 9hr shift people oriented company great learning tools from the organisation listening groups are conducted to improve the store environment if anything goes wrong

    Cons

    Sale service standards cost people customers relationships customers follow ups resolve customers issue by keeping the customers at the heart of everything

    Advice to Management

    Need to take decisions cunningly. Being a situational manager helps to improve bonding with employees

  3. "SDE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good place to work for.

    Cons

    Politics and politics, transportation and compensation is not so good.


  4. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Assistant in London, ON
    Former Employee - Sale Assistant in London, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Good working environment, colleges and a good place to learn how to delwver top class customer service

    Cons

    Poor career advancement and a lot of in store politics

    Advice to Management

    Treat you ataff better and provide more training and opportunities to grow to those who want to.


  5. "Fun experience, but poor company policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    Fun team based atmosphere
    Staff waste at end of the day was a great time

    Cons

    Unless you are lucky enough to apply for a permanent contract, you could be laid off at very little notice, depending on how their finances are looking that month.


  6. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Cardiff, Wales (UK)
    Former Employee - Customer Assistant in Cardiff, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Great management and hours, really friendly team and co workers. Management really helped me when I was going through personal family problems, even when I was only part time seasonal staff. Would definitely work for this company again.

    Cons

    Non that I can think of

    Advice to Management

    Really helpful management always encouraging team work


  7. "very good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time

    Pros

    good employers to work for

    Cons

    no holidays during the Christmas period

  8. "Customer Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time

    Pros

    Very supportive and great people

    Cons

    None, I really like them


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time

    Pros

    Staff discount, colleagues, ms products

    Cons

    Can't think of anything at all


  10. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Assistant in Glasgow, Scotland (UK)
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Great company to work for

    Cons

    A lot of overtime is expected

    Advice to Management

    Keep up the work