Marks & Spencer Reviews | Glassdoor.ca

Marks & Spencer Reviews

Updated 17 October, 2017
1,268 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
271 Ratings

1,268 Employee Reviews

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Pros
  • Employees getting 20% staff discount (in 196 reviews)

  • Good company good pay and many more (in 98 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 32 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 68 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Truro, NS
    Former Employee - Anonymous Employee in Truro, NS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than 10 years)

    Pros

    Lots of social gatherings ! Made lots of friends

    Cons

    They treat there staff like dirt ! I worked on ladies fashions for 13 years and then I found out I was pregnant with my first child and because I couldn't do a 7am start because of morning sickness they pup me on foods to work ! They left me standing on an express till for 37 hours a week most of my days were 8 hours long and I did have a 10 hour shift !!! I didn't even get a chair to sit down on ! Had to fight to get my extra breaks that I was entitled to ! The mangers have not got a clue in how the store is run ! One manager in the store I worked was a bully and if she didn't like you then she would make your life he'll! ! She picked on one girl so much she left !!

    Advice to Management

    If you are reading this then don't expect the staff to do the job of 3 people !! Treat them with respect as there the ones who are running your store and no what can be done ! There the ones who no what customers want !


  2. "SDE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good place to work for.

    Cons

    Politics and politics, transportation and compensation is not so good.


  3. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Assistant in London, ON
    Former Employee - Sale Assistant in London, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Good working environment, colleges and a good place to learn how to delwver top class customer service

    Cons

    Poor career advancement and a lot of in store politics

    Advice to Management

    Treat you ataff better and provide more training and opportunities to grow to those who want to.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Fun experience, but poor company policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    Fun team based atmosphere
    Staff waste at end of the day was a great time

    Cons

    Unless you are lucky enough to apply for a permanent contract, you could be laid off at very little notice, depending on how their finances are looking that month.


  6. "Fantastic empoloter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Sheffield, England (UK)
    Former Employee - Customer Assistant in Sheffield, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer (More than a year)

    Pros

    Helpful
    Caring
    Good teamwork
    Training was really good
    Team work

    Cons

    it was quite hard to progress


  7. "Part-time food retail"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time

    Pros

    Relaxed environment, no micro-management, responsibility for tasks given, flexibility around shifts, respect

    Cons

    Beyond average cold stores so you almost freeze to death on most shifts


  8. "Sales assistant"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    It was gREAt and brilliant

    Cons

    nothing at all it was so fun

    Advice to Management

    nothing


  9. "Amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Dartford, England (UK)
    Current Employee - Customer Assistant in Dartford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    Great company to work for
    Induction done and till training in one day
    Managers are lovely
    Colleagues are helpful
    Always someone there if you need help

    Cons

    When customers are rude to you

    Advice to Management

    Team briefs more than once a month


  10. "performance working at in this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Operations Assistant in Aberdeen, Scotland (UK)
    Current Employee - Store Operations Assistant in Aberdeen, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    has a comfortable working atmosphere

    Cons

    can be stressful and exhausting

    Advice to Management

    keep doing what you doing


  11. "Good overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Kingston, East of England, England (UK)
    Current Employee - Customer Assistant in Kingston, East of England, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Good work culture, friendly staff, good pay

    Cons

    was pushed sometimes to work extra hours but only on a few occasions


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