I applied online. The process took 2 days. I interviewed at Marks & Spencer (Birmingham, England) in Nov 2022
Interview
Starting off with a face to face interview with a manager, asking a variety of customer based questions, then a role playing trial on the shop floor, organising product, making things presentable
Interview questions [1]
Question 1
what are things you think would improve the store?
A short interview included selling a quiche and answering questions about customer service. It was conducted for around 20 minutes and the interviewer was friendly. I got the call the following day.
Interview questions [1]
Question 1
Can you give an example of a time you experienced great customer service?
I applied online. I interviewed at Marks & Spencer (Manchester, England) in Oct 2024
Interview
Very short and efficient, very laid back and easy, one on one with hiring manager based around 4 or 5 questions centered around customer service and ways to improve or innovate.
Interview questions [1]
Question 1
What are three things you noticed around the store that we can improve on
I interviewed at Marks & Spencer (Bromley, England)
Interview
You need to demonstrate a good knowledge as to what makes good customer service. Some role play may be involved but it is used to see how you would interact
