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      Marks & Spencer

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      Customer Care Assistant Interview

      Apr 9, 2015
      Anonymous employee
      Summertown, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Summertown, England) in Nov 2013

      Interview

      I applied online and filled out their "getting to know you" questionnaire. The questions mostly had to do with what my reaction would be in certain situations as a shop assistant. After successfully passing this hurdle, I received a call back from the training manager who invited me to come to the shop for an in-person interview. This interview was conducted with 4-5 other people who were all hired as well.

      Interview questions [1]

      Question 1

      How would you deal with a difficult customer?
      2 Answers

      Other Customer Care Assistant interview reviews for Marks & Spencer

      Customer Care Assistant Interview

      Jan 7, 2016
      Anonymous employee
      Manchester, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Manchester, England)

      Interview

      There was on online application , basic maths test and a personality test. After clearing those, I was then called for an interview. The line manager was very friendly and asked general questions. There was also a simulation situation as if I was servicing a customer and I was observed.

      Interview questions [1]

      Question 1

      -why do you like to work the company , - what did I do previously.
      Answer question