I applied online. The process took 2 weeks. I interviewed at Marks & Spencer in Sep 2025
Interview
Interviewer was very easy to talk to has a comfortable atmosphere.
There was a paper structure that she followed.
Had a scenario question at the end but also asked standard interview questions such as suitability for the role.
Interview questions [1]
Question 1
How have you shown excellent customer service in the past
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?
Quite informal, mostly asking about my reasons for applying to them specifically - I recommend looking at their welfare and environmental status, and the fact that their brand is associated with higher quality food
Interview questions [1]
Question 1
Why would you choose to work at M&S rather than at another supermarket?
I interviewed at Marks & Spencer (London, England)
Interview
Very chilled out interview with a few questions about simple stuff like what you would do in a confrontational event. Really nice interviewer, felt more like a chat than an interview.
Interview questions [1]
Question 1
What would you do if a member of the public was being confrontational?