I applied in-person. The process took 1+ week. I interviewed at Lush in Jul 2015
Interview
I was told there was a temporary vacancy at my local Lush store, so I put together a cover letter and handed it in, along with my CV, in person. The next day they called me asking to come along to a group interview. The interview was me with 9 other girls. We had to write our names on a name tag, and then have our photos taken so they could put faces to names later. We were asked what we knew about the company, so everyone shouted out facts as one of the supervisors wrote our answers on a poster. The manager described the company and its ethics, and then asked us to go around the group and say our name and an interesting fact about ourselves. We were then split off into groups of twos and threes and told to present a product. The products were a massage bar, an exfoliating scrub, a moisturizer and a cleanser. We also had to demo the product. After we had all presented, the supervisors went around and showed us how to properly demo each of the products. The whole process was very relaxed, and the manager and supervisors were funny and put everyone at ease. Everyone wore semi-formal outfits, such as a nice dress and cardigan. I was one of the quieter girls in the group, but I got a call back inviting me to the trial shift.
I applied online. I interviewed at Lush (York, England) in Nov 2025
Interview
I was invited to a group interview on a weekday night at the end of November. I did not know it was going to be a group interview, but we waited outside the location until the privacy screen was lifted and we were ushered in. Passport was provided (mandatory) and nametags assiged. We were split into two groups for two tasks. One group went to practice lower arm massages with the massage bars; people paired up and were guided on the process. The other group played a silly game (I forgot what she called it, but it was an improv process to build upon an imaginary story upon each person's turn). After each group had done both tasks, we were gathered up and asked if we had any questions.
Interview questions [1]
Question 1
Eligibility to work in the UK, was judged on sociability I'm guessing and comfort levels touching other people.
Only done the in group interview. They will ask you to demonstatrate the product with other interviewees. They'll show you how to do it once, then you do it with a partner and you try to sell the product to them while using the product on them.
Interview questions [1]
Question 1
If you are okay with what LUSH stands for. If you're allergic to any of the products.
I applied online. The process took 4 weeks. I interviewed at Lush (Parramatta) in Oct 2025
Interview
Group interview with 11 others. Clear and kind communication from the interviewers. Fun and interactive; split into 3 sections - describe a product, group work and demonstrate bespoke customer service. A great opportunity to showcase your personality and product knowledge.