Lush Reviews

Updated Sep 22, 2020

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3.7
71%
Recommend to a Friend
75%
Approve of CEO
Lush CEO Mark Constantine
Mark Constantine
345 Ratings
Pros
  • "50% discount on products and spa treatments(in 101 reviews)

  • "Excellent employee benefits (50% staff discount)(in 48 reviews)

Cons
  • "Pushy sales technique can make your day stressful if customers are not reactive(in 44 reviews)

  • "Management can be biased towards favourite members of staff(in 17 reviews)

More Pros and Cons
  1. "Great Place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inventory Manager in Etobicoke, ON
    Recommends
    Neutral Outlook

    I have been working at Lush full-time

    Pros

    lots of growth for employees and opportunities

    Cons

    still a young company, still growing

  2. COVID-19

    "Good products poorly managed in North America"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vmm in Toronto, ON
    Doesn't Recommend
    Negative Outlook

    I have been working at Lush full-time

    Pros

    Great products and ethics, feel good about contributing to the growth of the hrand

    Cons

    Poor senior leadership has led to massive lay offs due to lack of financial health to whether the pandemic temp closures. North American CEO does not reflect brand values. Leaves his giant Range Rover running in the car park while he preaches sustainability

    Continue reading

  3. "Not good"

    2.0
    Former Employee - Anonymous Employee 

    I worked at Lush part-time for less than a year

    Pros

    Fun products that were usually easy to sell

    Cons

    Cult like mentality and constant need to peddle social issues and politics to make sales

  4. "The best organization to work for"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Seasonal Production Assistant in Vancouver, BC
    Recommends
    Approves of CEO

    I worked at Lush full-time for less than a year

    Pros

    Inclusive, professional and incredible innovative

    Cons

    A lot of glitter and dust, not an issue for me but probably for others

  5. "lush"

    3.0
    Current Employee - Service Manager 

    I have been working at Lush part-time

    Pros

    job was good and fun to work at

    Cons

    no cons at this job

  6. "Fun Atmosphere"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Seasonal Production Assistant in Etobicoke, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Lush full-time for less than a year

    Pros

    Great working environment, good people in the Dairy department

    Cons

    Need to pay more than minimum wage, more ergonomic functions should be incorporated in the operations

  7. "8 years n counting"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Charity Star 

    I have been working at Lush full-time for more than 8 years

    Pros

    Growth, good perks, teamwork, transparency

    Cons

    Now hard to get hired full time, need to be exceptional or Lucky

  8. "disrespectful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Lush full-time for less than a year

    Pros

    nothing really there are "some" nice staff... the rest are rudeee

    Cons

    favourites, rude, neglecting, lack of sympathy

    Continue reading
  9. Helpful (1)

    "Unique and fun but relentless sales ethic"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Toronto, ON
    Recommends
    No Opinion of CEO

    I worked at Lush full-time for more than 3 years

    Pros

    - Consistently hiring amazing, talented people from diverse backgrounds and experiences. - Very fun and outgoing with a nurturing atmosphere, any one is welcome! - Great place for young people to learn people skills and gain confidence (mainly because you don't have a choice but to be confident) - Massive discount (maybe this has changed?) - Opportunity to get involved with charities/volunteering

    Cons

    - The focus on sales is absolutely relentless. This is what exhausted me the most. Managers don't take into account people's needs or respect the customer's boundaries. The "sales script" is chilling. - This isn't just a job, you have to LIVE it and BE it every single day. I found it to be a little "cult" like in the end and if you don't believe in every single campaign and "drink the kool aid" it can feel a bit isolating. - If you're an introvert or someone who is a bit shy you will find this company a challenge as they really play to the loud and proud personality style (at least in the North American market) which after three years working there had a negative effect on my mental wellbeing. - Expected to do in store foot treatments on strangers for minimum wage

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  10. "Deceptive company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Lush

    Pros

    Good discount, free coffee, etc

    Cons

    - i didn’t get pay for my overtime because they cut your paycheck day short just before your overtime .. -Favouritism seem to be a big thing here -they hire a lot of seasonal people to save money so they don’t have to give people a lot of overtime to save money - is overrated .. not sure why they say it’s one of the best employers to work for - they are not as organized.. I remember they over hired and a lot of people had to go home early .. or work I’m different departments.. - I went to another interview this year, and they didn’t seem to give me credit for coming back .. and seemed like they prefer someone new ..

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