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      KnowBe4

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      Customer Revitalization Manager Interview

      Dec 3, 2020
      Anonymous employee
      Clearwater, FL

      Other Customer Revitalization Manager interview reviews for KnowBe4

      Customer Revitalization Manager Interview

      Jan 6, 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at KnowBe4 (Clearwater, FL) in Nov 2020

      Interview

      It was a well thought out, 4 step process that involved me speaking with the recruiter, the VP of expansion, the SVP of global customer success, and the customer revitalization director. During the interview there was a clear definition of the role by 2 parties, and then there was also 3 interviews that were topped off with a role play. I won't lie, it was a tough role-play, especially for my position, but everyone that was a part of the role-play was very supportive and at the end of the day, regardless if I received the position or not, made me better within the sales sector. After the role-play there was a time slot that let me interview them about KnowBe4. Which then was followed by a follow up call with an offer. Great process overall.

      Interview questions [1]

      Question 1

      1. Are able to perform the duties as if you were a business partner and have extreme ownership over your position and duties? 2. Are you able to take on a new role and essentially create this process for others in the future? 3. Are you able to take and give full criticism for the betterment of the company and the team? 4. How are you when it comes to new projects?
      Answer question

      Application

      I applied through an employee referral. I interviewed at KnowBe4

      Interview

      Contacted by HR to do a phone screen. Very pleasant, all basic questions answered thoroughly. Some questions were deferred to next stage (hiring manager) which is understandable as they were more specific or proprietary in nature. Was clearly explained the process and timeline for next steps. I did have to follow up myself, but got a prompt response once I did.

      Interview questions [1]

      Question 1

      What KPIs have you worked with in the past? What if any sales quotas were you responsible for?
      Answer question