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      Kaiser Permanente

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      Service Representative Interview

      Aug 9, 2017
      Anonymous employee
      San Diego, CA

      Other Service Representative interview reviews for Kaiser Permanente

      Service Representative Interview

      Dec 19, 2017
      Anonymous employee
      San Diego, CA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Kaiser Permanente (San Diego, CA) in Jan 2017

      Interview

      First, there was a group interview then individual interview with a panel. It was not difficult, but when you have the chance to talk, make yourself heard and memorable. If you do not they will not ask you back for the panel interview

      Interview questions [1]

      Question 1

      tell me about a time you had to deal with an upset patient/customer? how did you handle it?
      Answer question
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Kaiser Permanente (San Diego, CA) in Oct 2017

      Interview

      My interview was with 20 other people, a panel of 6 managers, and the director. The interview consists of two rounds (if you're lucky). The first round is with a group and you are paired up with a partner for the first half and answering questions alone for the second half. If they like you then you come back for the second round which is you alone with the panel to interview. The hiring process took me about 2 months, but it will be well worth it.

      Interview questions [1]

      Question 1

      Tell us why we should hire your partner?
      1 Answer
      2

      Service Representative Interview

      May 6, 2016
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 3 weeks. I interviewed at Kaiser Permanente (Atlanta, GA) in May 2016

      Interview

      I applied online and took an assessment based on behavioral situations. About 2 weeks later I received a call for an interview, before being asked to come in for an interview I was asked a few basic interview questions. At the interview I was interviewed by two people, very easy to talk to not intimidating. They asked situational questions and wanted details on how I dealt with them.

      Interview questions [3]

      Question 1

      Describe a time you failed.
      Answer question

      Question 2

      Describe a time you made a mistake you had to admit to, escalated it to upper management and how were you able to communicate the issue to management?
      Answer question

      Question 3

      Describe a time you dealt with an irate customer.
      Answer question
      6