I applied online. The process took 1+ week. I interviewed at John Lewis & Partners (Cheadle Hulme, England) in Apr 2016
Interview
The questions online were very difficult and took hours to complete. The group interview was also intimidating as everyone was mostly over 30, and as I was under 20, I was at a disadvantage as everyone was very competitive and had a lot of experience. Found it hard to speak myself as I would be spoken over
Interview questions [1]
Question 1
What is an example of a time that you have experienced good customer service
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
