During the interview we were in groups and we had different scenarios which we had to first read and think about individually and then we had some time to talk about it with the group and make notes. We had to discuss how we would deal with each scenario and any other problems that could possibly arise. During this time there was an assessor at the table, making notes on what each individual was saying in the group. When the time was up, the assessor asked us any additional questions that we didn't touch on, and so gave us one last chance to say something. After this we got given another sheet with scenarios but this time it was an individual written assessment where we had to write what we would say, or behave in certain situations. Then we had to fill in a form specifying the hours of work we preferred , if we had any holidays planned etc.