I applied online. I interviewed at John Lewis & Partners (Kingston upon Thames, England) in Aug 2018
Interview
So I applied for the Kingston branch in August 2018, got invited to a group assessment followed by a 1 to 1 interview. Was part of a very good group, we discussed a couple of customer service scenarios and how it is best to address it.
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
