I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (London, England) in Sep 2015
Interview
Applied online, started by filling out a situational judgement test - multiple choice, easier than some others I've done as you can rank best to worst answers 1 - 5. Got called for a interview at the branch. It stars of as a group, you're all split into smaller groups depending on how many people are there. You are then presented with pack a particular type of product, for example a desk, but different kinds of desks. There will then be a range of customers with different needs for the desk. Through conversation with you group members you decide which desk would be best suited to that particular customer. The actual product you choose is irrelevant, what you will be judged on is how you interact with your group members, so speak confidently but at the same time be mindfully and listen to what others are saying, encourage good dialogue between you all. After the group interview there will be a standard one to one.
Interview questions [2]
Question 1
Talk about a time where you gave great customer service?
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
