The interview and hiring process was rather lengthy. Be prepared to talk a lot about any experience related to retail and customer service experience that you have received or given and how you would compose e-mails so that your own voice is heard throughout your content and approach of the situation at hand and the customer's needs. If they tell you you are hired before your background check is complete, know that your employment is pending on that report coming back in time - so that you are cleared for the start date of the training program. This happened to me and I had to wait another month and a half to start the job. Also you have to complete a typing test with a headset on and also an e-mail test with different customer service and sales scenarios.