I applied through a recruiter. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin) in Sep 2021
Interview
Phone call with a recruiter to give information about the role
Assessment on google document about my projects and experience and some ruby troubleshooting
Customer Focus Interview to discuss my experience working with customers.
Final Stage Interview was 4 stages over 3 hours technical assessment is 1 hour and others are 30 mins. Technical assessment: google doc with questions about the intercom api, setting up messenger, and description of network layers and javascript methods
Teamwork: How you interact with a team, if you are the type of person who takes charge, and how you handle it
Prioritization: Give examples of times you had to prioritise or work with less resources as well as ordering tasks in order of of how you complete them
2nd Customer Focus interview: Give examples related to common customer experiences.
Interview questions [9]
Question 1
Give an example of a time you helped an angry customer or calmed them down.
I applied online. The process took 1 week. I interviewed at Intercom (Dublin, Dublin) in Dec 2023
Interview
I received the first home test sent by email, which I had to solve at home, then a phone interview with Mager, the next stage was supposed to be with the HR manager online but unfortunately on the day when the interview was supposed to take place I received an email that they had already hired someone. In general, I had a positive experience.
Interview questions [1]
Question 1
"Walk me through your CV"
"Give an example when you had to handle an angry customer"
I applied online. The process took 4 weeks. I interviewed at Intercom (Dublin, Dublin) in Nov 2023
Interview
I got the Take Home Test which I had to send back, questions with coding solutions that I was proud of, troubleshooting, fixing some errors and correcting the code in Ruby, then I had a conversation with HR, a very nice, relaxed conversation, behavioural questions and the next one suppose to be with another HR, on the day of the interview, I received a message that it would not take place because they had already found someone else for the position.
Interview questions [1]
Question 1
Give me an example of when you have to deal with an angry customer
Tell us about a time when you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, the steps you took, your thought process, and the final outcome
I applied online. I interviewed at Intercom (Dublin, Dublin)
Interview
1. Email from HR with Written Assessment (questions of the assessment are below) 2. Once I completed the assessment and sent it off, a follow-up call was conducted by HR. ( general HR-related questions on experience, salary, etc. 3. Got a follow-up rejection email after the phone screening. 4. Asked for feed back but never received it.
Interview questions [1]
Question 1
1. Describe a coding solution that you were most proud of. This could be a small problem that you solved smartly, or a larger problem that you had to break down into pieces. Please include the details on the specific scenario, the blockers you came up against, and your specific technical efforts to build the solution. 2. Troubleshooting - You've been chatting with a user who is writing code to interact with our API, but they are getting HTTP 504 status code errors and they've requested assistance. How do you help them identify the root cause and work through the errors? What kind of information would you gather from them, and how would you use that to help solve the issue? 3. Ruby on rails code snippet and you have to identify the problem with the code. 4. Can you give us an example of when you’ve helped a customer solve their actual problem, rather than treating the symptom? This could be a time where you had to figure out what the customer's actual goal was, even if it wasn't clear from their original question or problem. 5. Tell us about a time where you didn't know what to do next, or how to solve a challenging problem. Explain the scenario, how you decided on what was needed, how you prioritized it, and the final outcome. Note: These questions came in a document, so you will be given a few days to complete them.
