Does Intercom pay their employees well?

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Intercom?

77% of Intercom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Intercom 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Intercom?

Product Engineer (32) , Account Executive (19) , Sales (13) , Customer Support Specialist (9) , Manager (9) , Marketing (9) , Executive Assistant (8) , Sales Development Representative (SDR) (8) , Customer Support Engineer (7) , Engineering Manager (7) , Product Designer (7) , Product Manager (7) , Senior Software Engineer (7) , Customer Success Manager (6) , Technical Support Engineer (6)

What are the pros of working at Intercom according to real employee reviews?

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 91 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 40 reviews)); "Great team and a great place to work." ((in 22 reviews)); "Work life balance is good" ((in 15 reviews)); "Talented and smart colleagues" ((in 15 reviews))

What are the cons of working at Intercom according to real employee reviews?

"Very poor Senior Leadership" ((in 28 reviews)); "Chaotic management." ((in 18 reviews)); "Some managers are good.." ((in 17 reviews)); "New old CEO" ((in 15 reviews)); "Managers ruining not following company values" ((in 4 reviews))

What are employees saying about Intercom redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom redundancy and their outlook for job security at Intercom in 2026.

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Intercom

Intercom Reviews

3.9

77% would recommend to a friend

(477 total reviews)

Eoghan McCabe

69% approve of CEO

87% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.9

Career opportunities

3.7

Work/Life balance

3.7

Senior management

3.6

Culture and values

3.5

Diversity and inclusion

Intercom has an employee rating of 3.9 out of 5 stars, based on 477 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

477 reviews

4.0

Jun 25, 2026

Supportive team but management struggles with change

Business development executive

Recommend

CEO approval

Business outlook

Pros

They hire good people. No many egos and always down to help

Cons

Like any org there was a lot of change which may not be managed well at the best of times

4.0

Jun 25, 2026

Fast-paced environment with impactful AI opportunities

Staff ml scientist

Recommend

CEO approval

Business outlook

Pros

Fast moving environment, with lots of scope to make broad impact with state of the art AI techniques.

Cons

The rate of change can be fast sometimes, which can come at the cost of rigour, but overall it is a net positive in terms of outcomes.

4.0

Jun 16, 2026

Rewarding fast-paced environment, but can be chaotic

Senior product designer

Recommend

CEO approval

Business outlook

Pros

Product thinking, ownership and responsibility. We ship fast and often, it’s rewarding.

Cons

Sometimes chaotic, change in direction and team structure but I usually agree with the reasons why.

Viewing 1 - 3 of 477 Reviews

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Jobs at Intercom

Staff Creative Copywriter

San Francisco, CA

US$156K - US$186K /yr

(Employer provided)

View job

Manager, Customer Support

Chicago, IL

US$109K - US$130K /yr

(Employer provided)

View job

Scaled Customer Success Manager

Chicago, IL

US$109K - US$130K /yr

(Employer provided)

View job

Technical Support Engineer

Business Development Representative