Indigo Books & Music Interview Questions | Glassdoor.ca

Indigo Books & Music Interview Questions

Updated 13 Dec, 2018
289 Interview Reviews

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  1. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Brossard, QC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Indigo Books & Music (Brossard, QC).

    Interview

    An individual process, no group meeting like other comments here, Everything went super well, the manager was super chill and really liked me. Asked me why Indigo and who am I as a person, what is teamwork to me. She said it was most likely a yes and that she would come back to me in a day or two.

    Very relax!!

    Interview Questions

    • Tell me about yourself (hobbies, etc.)
      Why Indigo?
      What is teamwork to you?   Answer Question

  2. Helpful (10)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a week. I interviewed at Indigo Books & Music.

    Interview

    Applied for the position online and heard a response within a week. Was asked to come in for a group audition. 40+ applicants were divided into groups and asked to participate in 3 activities, being reviewed by different department managers and the GM. The whole process lasted almost 2 hours and involved a team activity, a questions section and than role playing. You need to have an outgoing personality and really speak up as you are competing for the position. It was an enjoyable experience and different from the typical, tense one on one sections.

    Interview Questions

    • The usual, tell me about a time when you had to handle a difficult situation in the work place. What was it and how did you handle it?   Answer Question

    Negotiation

    No negotiation

  3.  

    Customer Experience Representative Interview

    Anonymous Employee in Short Hills, NJ (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Indigo Books & Music (Short Hills, NJ (US)) in August-2018.

    Interview

    Fun and friendly group interview process. Based on sharing, listening and connecting. We all enjoyed it. Hiring managers and candidates, alike. The process definitely was not what I expected but I was pleased.

    Interview Questions


  4.  

    Planning Analyst Interview

    Anonymous Interview Candidate in Brampton, ON
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Indigo Books & Music (Brampton, ON) in March-2018.

    Interview

    Office interview and DC walk interview explaining the operation and the role with competency based questions and open dialogue. Lasting 90 minutes. Casual yet professional approach asking very relevant and thought provoking questions.

    Interview Questions


  5. Helpful (1)  

    CEM Interview

    Anonymous Employee in Vancouver, BC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Indigo Books & Music (Vancouver, BC).

    Interview

    3 interviews, online questionnaire, great conversation if you have the right interviewer

    Interview Questions

    Negotiation

    none


  6. Helpful (3)  

    CEM Interview

    Anonymous Interview Candidate in Surrey, BC
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Indigo Books & Music (Surrey, BC).

    Interview

    Indigo uses an online "survey" at time of application. Designed to filter out those who might not be adaptable to using pressure selling. It appears that they are looking for people that will be easy to mold to the Indigo way of thinking, If you clear that, you are invited to a large group interview. This involves much role playing, Managers conducting this round up seem amused at putting candidates through silly games. Slightly humiliating,,,,all for a minimum wage position.

    Interview Questions


  7.  

    Visual Manager Interview

    Anonymous Interview Candidate in Toronto, ON
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Indigo Books & Music (Toronto, ON) in August-2009.

    Interview

    The process took 2 interviews from Indigo and 1 interview from the recruiter.

    Interview Questions

    Reasons for Declining

    I have never had to wear a uniform (sort of) I was expected to wear a vest every day.
    No thanks

  8. Helpful (14)  

    Cashier Interview

    Anonymous Employee in London, ON
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Indigo Books & Music (London, ON) in August-2013.

    Interview

    I applied online for cash position, came in store 4 days later to drop off cover letter & resume. I got a email 3 days later from hiring manager asking me to apply online again so they can interview me. I did & booked an interview (entire process is online). I was asked in email to come ten minutes early - I did. I walked in the store, introduced myself to a floor associate, told him i have an interview. He told me to browse a certain section and wait for the manager. I'm sure associates were watching me to see how I acted (I just browsed books). She found me, took me in for the interview. She began by telling me the perks of the job, then began asking questions. She had a package to write down my answers. She said 500 people applied and she brought in 40ish for an interview. I am a highschool student with no experience - the reason I got a interview according to her was cause my cover letter was very good. Normally, associates do not accept resumes/coverletters in store, but that associate was really nice and gave the manager mine. She asked me the following questions: "tell me about yourself?", "tell me about stuff you do outside of school/work such as volunteering and sports?", "if you were the only floor associate, and there was an enormous amount of customers - what would you do?", "are you good for independent work, or team work as well?", "give me an example of when you helped someone even if they didn't ask", "give me an example when you had a difficult experience with someone and how you solved it". She may have asked me 1/ 2 more, but I can't remember. She asked me if I had any questions. I asked her how I performed in the interview, cause I was treating it as a learning experience. She said: you answered the questions extremely well etc. Throughout the interview, I could tell she really wanted to hire me, but she said she needed someone to work during the hours I would be at school. At the end she asked me which 2 of my 3 references I would prefer she contacted. I told her she could contact any. Be prepared to have 3 so that she can ask that question - if he/she doesn't, you may not be getting the second interview (she had to contact two; protocol). She said she would have another opening for me next month where she would give me a interview with the store manager, one more suited for my hours. I left feeling good, but not sure if i got the job. The next day I got an email telling me the store manager would contact me within the next few days for a 2nd interview. She ended up calling me (she was supposed to email me, but she got my email wrong). She called me on saturday, and booked the interview short-notice for sunday. I went to the interview. Same process as before, I browsed around the store, many associates smiled and said good luck (I think they liked me). She approached me a little late. I barely sat down and she said, "so why chapters?". Then she asked me what I would do if I was at cash alone, and a customer needed help at the back of the store. Then she asked me 2 more questions, in store situations. 1 of them was, if you were working cash and there was no one in line and you had nothing to do, what would you do? After 4 questions she said she was done, she said the 2nd interview was much shorter/easier. She asked me if I had any questions. Her questions took about two minutes and then the rest of the time (18 minutes or so) I had to ask questions. This was rather stressful to be honest, but i think i did okay. I must've asked atleast 6 questions off the top of my head - I didn't have too much preparation for this. I ended by thanking her for the opportunity and for considering me among all the people that applied. I asked her for her business card, she led me to the back office, (was like, "welcome to our messy office!") gave her business card, i told her have a great day and left. She told me she’ll contact me next week if I got the job (i asked), but i emailed her a thank you letter next day. It was much harder to tell if I got the job in the second interview than the first. The manager told me that the hiring manager would be the one making the decision - so I had a good chance (she seemed to like me). She emailed me a week and half later (I thought I didn’t get the job) telling me she was contacting references, then called me and gave me the job 5 days later!! For what its worth, I am a 16 (turning 17), male, pakistani descent w/brown skin - but difficult to tell. I had my hair gelled back with a comb, kind of up and to the left. I was wearing slim fit dress pants, oxfords, a belt, a shiny watch and a dress shirt to each interview. No tie, or anything excessive. Different dress shirts. This will probably be extremely helpful - and if it was, then please pay it forward by writing a thorough review yourself - it'll help everyone else just as much as this helped you.

    Interview Questions

    • Everything is included above, some of them were difficult, just make sure you prepare.   Answer Question

    Negotiation

    No negotiation. She told me pay and stuff like that in the intial interview. Its $10.25 an hour, my job becomes permanent after 3 months, and i get a raise in 6.


  9. Helpful (1)  

    Cashier Interview

    Anonymous Employee in Montreal, QC
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Group interview at first. They all ask the same questions (like why do you want to work here? What can you contribute to the company...). They are really looking for someone who stands out, so don't be afraid to speak up during the group interview and break the ice (they love it).

    Recall during the interview the company's values (which are to always be there for the customers, etc), it is crucial. Also show your interest for chances to grow in the company.

    Interview Questions

    Negotiation

    Took one day


  10. Helpful (2)  

    Cashier Interview

    Anonymous Employee in Toronto, ON
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Indigo Books & Music (Toronto, ON) in November-2015.

    Interview

    -Group Interview with team building games
    -Testing to see how you would sell stuff to a wide audience
    -Making sure you're comfortable talking to people, can use a phone, good with a computer
    -Followed by a group discussion

    Interview Questions

    • How would you sell something to a woman looking for something for her young nephew?   1 Answer

    Negotiation

    I got a phone call later that day saying I got the job. No negotiation about wage. Minimum wage only


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