Indigo Books & Music Reviews

Updated Nov 29, 2021

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Found 1,048 of over 1,173 reviews

3.8
70%
Recommend to a Friend
66%
Approve of CEO
Indigo Books & Music Chairman and CEO Heather M. Reisman
Heather M. Reisman
436 Ratings
Pros
  • "A professional and pleasant work environment(in 63 reviews)

  • "Great people fun company with a really good discount(in 54 reviews)

  • Cons
  • "As a minimum wage employee I didn't really appreciate being made responsible for the book industry dying(in 96 reviews)

  • "Pay is ok, not bad but not great as a part-time/seasonal CER(in 41 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great Place to work

      Oct 28, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great people, meaningful work

      Cons

      - None I can think of.

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    2. 5.0
      Former Employee, less than 1 year

      A lovely team to spend the holiday season with

      Nov 29, 2021 - Sales Floor Team Member in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Welcoming and clean, intelligent coworkers, staff discounts are nice. I could even borrow books.

      Cons

      As many retail companies do, they basically seem to hire people for the holidays and keep the best performers. Difficult to get hired during the rest of the year.

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    3. 4.0
      Current Employee, less than 1 year

      Solid place of employment for those who either love books or just started in customer service

      Nov 29, 2021 - Ground Staff in Windsor, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, easy going, sellable products, good employee discount, accommodating work culture, diverse group

      Cons

      Minimum wage, part-time, can be dull sometimes

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    4. 5.0
      Former Employee, more than 1 year

      Great place to work!

      Nov 19, 2021 - Customer Experience Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great environment and staff - Managers are really kind

      Cons

      - Impossible to move up in the company

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    5. 4.0
      Current Employee

      Good work environment, good discount

      Nov 18, 2021 - Customer Experience Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work environment. Everyone working at my location is very nice and great to work with. The discount is really great. Very good experience for a retail job.

      Cons

      Not great pay but that is to be expected

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    6. 3.0
      Former Employee

      Customer service

      Nov 25, 2021 - Sales Associate/Cashier in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working around books. Employee discount (though small).

      Cons

      Low wage and lack of benefits.

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    7. 4.0
      Current Employee, more than 3 years

      Best retail workplace I’ve ever worked at

      Nov 6, 2021 - Customer Experience Representative in Ottawa, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing management, very understanding and accommodating. Super helpful and cohesive team at my store. Decent benefits and annual pay increases.

      Cons

      Regional management, Heather and some of the people at Home Office are kinda iffy. It can be pretty hard to work with HO sometimes, since they often don’t actually know our store like we do and will make merchandising decisions that don’t always make sense for a host of different reasons.

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    8. 4.0
      Current Employee, more than 3 years

      huh

      Nov 6, 2021 - Customer Service Representative in Newmarket, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good discount, flexibility, good compagny

      Cons

      poor wage, no stability, few opportunity to grow

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    9. 4.0
      Former Employee

      Experience working at Chapters

      Nov 3, 2021 - Customer Experience Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible scheduling, great team, employee peeks

      Cons

      Paid just above minimum wage even after having worked there for 4 years, and despite glowing performance reviews, and no benefits for part-time staff.

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    10. 3.0
      Former Employee, more than 1 year

      Not a great experience

      Nov 16, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Regular benefits for managers and sometimes small bonuses at the end of each quarter.

      Cons

      For the amount of work to do managers don’t get paid enough. It’s hard to move up the chain and older members get far more pay even though they are considered low performers making it hard to bump pay for the high performers going out of their way to make the company good.

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    Viewing 1 - 10 of 1,048 Reviews

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