Indigo Books & Music Customer Service Representative Interview Questions

Updated Oct 24, 2021

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Found 62 of over 440 interviews

Interviews at Indigo Books & Music

Experience
Positive73%
Negative10%
Neutral17%
Getting an Interview
Applied online90%
Employee Referral4%
In Person4%
Difficulty
2.5
Average
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Indigo Books & Music

Anonymous Interview Candidate

No Offer
Negative Experience
Easy Interview
Application

I interviewed at Indigo Books & Music

Interview

The interviewer called me and was incredibly uninterested. Going through the motions, clearly they had either found someone and were just going through the motions or truly bad at their job. The algorithm that weeds through resumes probably has more personality

Interview Questions
  • What is the last book you read?
    Answer Question
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Indigo Books & Music

Anonymous Interview Candidate

No Offer
Positive Experience
Average Interview
Application

I interviewed at Indigo Books & Music

Interview

It was a group interview where we were asked to do some activities and answer questions. We sat in a circle and they asked questions and we also did some activities where we had to walk around the store and get an "birthday present" for other teammate.

Interview Questions
  • Introducing yourself, what would you get for your best friend (choosing one item in the store), a book that represents you as a person, what would you cook for the team
1 person found this interview helpful

Indigo Books & Music

Anonymous Employee in Burnaby, BC

Accepted Offer
Positive Experience
Average Interview
Application

The process took 1 day. I interviewed at Indigo Books & Music (Burnaby, BC) in Aug 2021

Interview

It was a great audition. The hosts are so friendly and nice to us. All the questions are around scenarios and psychology questions. They also get back to me very fast.

Interview Questions
  • Q: Tell us about yourself Tell us about one of your memorable vacations If you can be an object in a grocery store, what would you be? If you have to make advice for choosing a gift for a 60 years old grandma who loves to cook, what will you recommend?
2 people found this interview helpful

Indigo Books & Music

Anonymous Interview Candidate in Richmond Hill, ON

No Offer
Positive Experience
Easy Interview
Application

I applied online. I interviewed at Indigo Books & Music (Richmond Hill, ON) in Aug 2021

Interview

A very easy interview process. I went on the indigo.ca site and found job availabilities, the one I applied to was in Hillcrest, Richmondhill, Ontario and I got an invite to an audition 1 or 2 days later. The audition was held in two different parts, the first one where they asked us one simple question: why would you want to work here? We were more than 20 people at first I don't remember the exact amount but we were at least 25, maybe more, and they only kept 12 of us based on the availability sheet we filled at the beginning of the audition and our answer to that first question. The second phase was simply just a conversation between everyone, we took turns talking and did this exercise where we had to buy a gift for one of the other people in the audition based off of a 1 minute conversation.

Interview Questions
  • What do you think is great customer service Did you ever experience an exceptional customer service experience? If so, what? What did you do to get ready for this interview or audition? Why would you want to work at Indigo (other than the fact that you all love books because they know most people are bookworms) Have you ever experienced a conflict in a work situation or in your personal life, if yes, what would you do to solve it
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Indigo Books & Music

Anonymous Interview Candidate

No Offer
Positive Experience
Average Interview
Application

I interviewed at Indigo Books & Music

Interview

a group interview with about 8 others, where we answered questions voluntarily and searched the store to show knowledge of its products. very chill vibe, low stress level for actual interview would apply again

Interview Questions
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Indigo Books & Music

Anonymous Interview Candidate

No Offer
Positive Experience
Easy Interview
Application

I applied online. I interviewed at Indigo Books & Music

Interview

It was a group interview, so about seven other people were there. It honestly wasn’t as bad as I thought it would be. Made new friends regardless of not getting the job.

Interview Questions
  • Find two items around the store (a book and a non book item) that describes who you are
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Indigo Books & Music

Anonymous Interview Candidate

No Offer
Negative Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Indigo Books & Music in Jun 2021

Interview

Pretty much the same as how everyone else described. Icebreaker questions, activities where you find an item that speaks to you, and then an item that you'd gift to another candidate. At the end we were all told we'd be emailed whether or not we had been selected because they "think it's the right thing to do to contact us no matter what", but of course I never got emailed back so I guess they don't care that it's the right thing to do. Pretty unprofessional if you ask me

Interview Questions
  • What's a situation where you went above and beyond in customer service?
1 person found this interview helpful

Indigo Books & Music

Anonymous Interview Candidate

No Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 3 weeks. I interviewed at Indigo Books & Music

Interview

Really interactive group interview. We were asked to go around the store and pick out something for the person next to us based on what we learned about them during their introduction.

Interview Questions
1 person found this interview helpful

Indigo Books & Music

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 4 days. I interviewed at Indigo Books & Music

Interview

Prescreening phone interview, group audition, ice breaker question, job related questions, activity to select item in store for partner, activity to promote a subscription service, received phone call saying I got the job about 2 hours later

Interview Questions
  • Greatest accomplishment from last job, someone who inspires you, name a time you had a conflict with someone and how did you handle it,
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Indigo Books & Music

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Indigo Books & Music

Interview

Laid back and fun. Was called for a group interview. They had ice breaker activities and it was overall very casual. Questions were behavioural and life-based. I wouldn’t worry too much about the interview and just try your best to be yourself.

Interview Questions
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