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      IKEA

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      Customer Service Representative Interview

      Dec 7, 2015
      Anonymous employee
      Vaughan, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at IKEA (Vaughan, ON) in Mar 2013

      Interview

      Asked about your values and what you are looking for in a career opportunity. IKEA explained their culture and asked what you felt about it. A big focus was on sustainability and how you stay environmentally conscious. A big focus was on how you can improve their growing business and expand within a team. Having a focus on what your decision making is important and how flexible you are working in other areas of the store as there is a high turn-over rate. The positions are very hands on and customer friendly attitude is a must. The stores are always changing so being able to adapt and work with urgency is important.

      Interview questions [1]

      Question 1

      What does sustainability mean to you?
      1 Answer

      Other Customer Service Representative interview reviews for IKEA

      Customer Service Representative (CSR) Interview

      Apr 16, 2026
      Anonymous employee
      Singapore
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IKEA (Singapore)

      Interview

      Great interview with good mix of questions. And promotes you asking them on the work culture n environment. You should have been able and willing not be in a situation like the other one and have your best

      Customer Service Representative Interview

      Jan 12, 2026
      Anonymous interview candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at IKEA (Birmingham, England) in Sep 2025

      Interview

      A few rounds of interviews and decided this may not be the one. Promising company, people are great, love the perks. there was a group session, and team exercises people are great, love the perks. there was a group session, and team exercises

      Interview questions [1]

      Question 1

      Experience working with people, what your values are, how sustainable are you
      Answer question

      Customer Service Representative Interview

      Jul 21, 2025
      Anonymous interview candidate
      Baltimore, MD
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at IKEA (Baltimore, MD) in May 2025

      Interview

      Very positive call with members of the management team. Felt they were very fair and friendly on the call. My availability/plans didn’t work out with the role but I enjoyed the conversation.

      Interview questions [1]

      Question 1

      What’s your customer service philosophy?
      1 Answer