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      HGS

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      Related searches: HGS reviews | HGS jobs | HGS salaries | HGS benefits
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      Customer Service Representative Interview

      Jun 7, 2026
      Anonymous interview candidate
      Vancouver, BC

      Other Customer Service Representative interview reviews for HGS

      Customer Service Representative Interview

      Mar 25, 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at HGS (Vancouver, BC) in Apr 2026

      Interview

      The process is straightforward, after passing the internal screening there are other canidates because it's a group hiring event, if they say you passed then you move onto the final interview. The final interview, they ask you questions about how you would treat a customer, test your wifi and internet speed, and if you have a modem or need to buy one. After I have finished my final interview, I've followed up to them multiple times, regarding an update on my final interview and application. After waiting for some weeks, and in the appropriate timeframe to email them, I have followed-up to a recruiter, their websites company email, and social media, they have responded to me in one of the following platforms, but it's been a long time ever since. I would rather them send me a rejection response then being ghosted, I feel frustrated and this a sign of a red flag if a company like HGS ghosts you. But the red flags is the lack of professionalism, organization and especially the communication. I remember to only apply to companies who will treat you with professionalism and respect for your time. I have decided that I will not apply to HGS in the future. I found the recruitment process to have disorganized unprofessional communication and which I believe wasted my time.

      Interview questions [1]

      Question 1

      How would you deal with a customer that is being difficult?
      Answer question

      Application

      I interviewed at HGS

      Interview

      Interview process was smooth . It was like virtual hiring event . First they check your status or if you are eligible then move to interviewer. The whole process took about 30 minutes. Interviewer was nice and kind

      Interview questions [1]

      Question 1

      How do you handle a upset customer?
      Answer question
      avatar
      HGS response
      2mo
      Thank you for sharing your interview experience with HGS. We’re glad you found the process smooth and the interaction positive.

      Customer Service Representative Interview

      Mar 5, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at HGS

      Interview

      interview was quite easy, just know how to answer with the star method, be clear when talking. also try to ask question doing the interview. Then also mention you are fast in typing.

      Interview questions [1]

      Question 1

      mention a time you handle a difficult customer
      Answer question
      avatar
      HGS response
      2mo
      Hi, thank you for sharing your interview experience at HGS. We wish you all the best.