I applied online. The process took 2 weeks. I interviewed at H&M (London, England) in Jul 2025
Interview
Applied online, did an AI skills and personality based assessment. I was then invited to a group interview. There were about 10 other candidates there, we were asked to introduce ourselves and discussed “What customer service means” to us. After about 30 minutes, we were observed doing tasks on the shop floor. Finally, we were split into groups and asked to style a hypothetical customer and present our outfits back to the group.
I applied through an employee referral. The process took 2 weeks. I interviewed at H&M
Interview
It was a group interview. They asked us about fashion and what we know about H&M and it’s background. We also had a task in groups to come up with good answers to the questions given, we also had to present.
It was a group interview, we did group tasks like styling people for different occasions and answering . It was pretty focused on the company values and if you have a love for fashion.
Interview questions [1]
Question 1
Style a customer who came in looking for an outfit for a job interview, their personal style is 'streetwear'
It was a group interview, about 8 of us. We had to basically work together on different scenarios and answer the questions the manager asked us. She also put us on the spot and individually asked us questions. I got 'who inspires you the most.'