H&M Reviews | Glassdoor.ca

H&M Reviews

Updated 22 October, 2018
3,803 reviews

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3.4
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
1,276 Ratings

3,803 Employee Reviews

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Pros
  • "Work life balance betterWork life balance betterWork life balance better" (in 80 reviews)

  • "Full-timers also get great benefits" (in 227 reviews)

Cons
  • "Work life balance isn't always ideal but I feel compensated for that" (in 126 reviews)

  • "If you want to work in H&M you need a really fast pace, sometimes there is some lack of communication from the management team" (in 180 reviews)

More Pros and Cons

  1. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time

    Pros

    Fantastic place to work and to be

    Cons

    No issues, all is great


  2. "great team, but work itself is horrible"

    StarStarStarStarStar
    Current Employee - Part-time Sales Advisor in Toronto, ON
    Current Employee - Part-time Sales Advisor in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at H&M part-time (More than a year)

    Pros

    - cool managers
    - free food every now and then
    - flexible scheduling
    - OK discount
    - co-workers are also great for the most part
    - easy to pick up shifts

    Cons

    - rude, verbally and emotionally abusive customers
    - very physically demanding (i've had to close off entire departments off by myself multiple times)
    - bad pay with little opportunities for raises
    - no bonuses or incentives considering the company makes billions...yet they pay workers so little
    - hard to move up
    - no recognition for jobs well done
    - micromanaging from higher ups that visit the store periodically

    Advice to Management

    Give recognition and raises to good workers, we pick up the slack when our co-workers are doing nothing but standing around chatting.

  3. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC
    Former Employee - Anonymous Employee in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M part-time (Less than a year)

    Pros

    - Team attitude
    - Forward thinking company
    - Not typical retail

    Cons

    - Taking a day off was an issue even with more than two weeks notice

    Advice to Management

    - Great work just be easy on students


  4. "Fashion Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at H&M (More than a year)

    Pros

    Management was supportive and did not classify as 'micro-managers'. They also gave employees opportunities to take a leadership role in situations and had your back with difficult customers.

    Cons

    Large stores can have a lot of managers, it can be confusing to know who to go to for issues. Also because there are so many employees it can be difficult to have a closer relationship with management. Also the company culture that's pushed on employees is a bit 'culty'.


  5. "Ok for students with zero experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Toronto, ON
    Current Employee - Sales Associate in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at H&M part-time (Less than a year)

    Pros

    -Discounts for employees
    -Gift cards
    -Young team

    Cons

    -The mood of the store depends on the manager
    -Not flexible with hours, always mistakes
    -When was leaving management treated poorly
    -Hard work for minimum wage, better go for as a server at least will get tips

    Advice to Management

    Start paying people more! no wonder everyone is leaving after less than a year.


  6. "Current employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at H&M full-time

    Pros

    Fast pace, great family environment, work life balance is good.

    Cons

    Can be overwhelming work load, expect a lot done in a short time, under staffed due to budgets not allowing for more staff to be hired

    Advice to Management

    Ensure stronger coverage on sales floor to allow for less stress on us staff


  7. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M part-time (More than a year)

    Pros

    -the team consists of people around the same age with the "same values", so you can make friends
    -discount

    Cons

    -managers having favourites and not recognising the efforts of others
    -managers acting like fellow employees and turning a blind eye to the shady stuff instead of addressing it professionally

    - must be in every department at one point, very stressful
    -very short shifts (avg 4 hours)
    -hard to "run" the clothing- aka find where the clothes belong because they move things around often

    Advice to Management

    - put less pressure on the employees

  8. "Sales Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at H&M part-time (Less than a year)

    Pros

    Welcoming staff and great training procedures.

    Cons

    Talking and working at the same time automatically means you were slacking off.


  9. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at H&M part-time

    Pros

    mostly nice people
    good training

    Cons

    managers are sometimes very passive aggressive
    managers & employees are extremely strict if you don't do everything down to a T, even if you are new
    sometimes extremely long hours especially for students. wont give you time off even in summer, even if u ask


  10. "Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Thornhill, ON
    Former Employee - Sales Advisor in Thornhill, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at H&M part-time (More than 3 years)

    Pros

    The team dynamic and work culture at H&M was incredible. The store I worked at was a second family. The management and other sales advisors all got a long really well and had each others back. H&M has a set of values that you can see all their employees live by which really made you feel like you are a part of the company and proud to be a part of.

    Cons

    The pay is simply not enough. You get paid borderline minimum wage for a lot of tasks and sometimes emotional abuse from customers.


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