The phone interview was basic and pretty quick, but also 15 minutes later than the time I scheduled for. In short, they just went over the basics of what the job was about, the pay, the schedule, and when it started and does all of that sound good. It wasn't very detailed or thorough I thought. At the end, I was asked to schedule a time to come in and do a computer test and interview, followed up with an email of all of the necessary information to prepare. It included how to dress, what to bring, and that I might be there for up to 5 hours (yes, 5 hours) depending on who was available to speak with me. Upon arriving, it was myself and about 6 other applicants all given our applications and information that we had to double check for accuracy. For the computer test, it was pretty straight forward. You have a simulation of a made-up insurance company and you have to listen to voice recordings of customers pretending to need various assistance, and emails along the same lines. Part of the test explains that they are looking for your multi-tasking and accuracy abilities, and that the test would intentionally give you more than you could handle and not to worry about it. Following this was a speed/accuracy typing test, like you'd take in a high school computer class. You get two chances at both tests, and it seems frustrating and intimidating at first, but its really not. As long as you are fairly computer savvy, read the directions, and focus, you'll do just fine. After all of that, I was told I would be meeting with a recruiter for the next step of the interview. This was much more in-depth and took what seemed like quite a while. It was your standard interview with going over background information, previous jobs, etc., followed with questions along the lines of "tell us about a time when...." or "how did you do this..." followed by a series of hypothetical questions pertaining to the GEICO job role. Personally, I thought the interview went very well and had a great feeling about it, especially since she highlighted my Masters degree and said they were considering me for an "upper level claims rep" or something. After the round of questions, the recruiter gathered all of her paperwork and said she would turn it in and 1) make sure she didn't need to ask any more questions and 2) see if there was a hiring manager available to speak with me. After being gone two minutes, she returned and rather quickly said she had no more questions, there wasn't a manager available and that they would be in touch with me by the end of the week explaining the next step to me. She escorted me to the door back to the main lobby in a hurried manner and REFUSED TO SHAKE MY HAND! Didn't take that as a good sign. So then a few days later, on a Friday at 4:30pm, I get an email saying that they have been trying to contact me, and since they "have been unable to reach {me}" that they "are therefore closing {my} file." It further explained that I have 48 hours to reach them to schedule a further discussion time or they will close the file. Slick huh? They email me on a Friday at 4:30 saying I have to get in touch with them in the next 48 hours. Nice. It's also laughable that they say that they can't get in touch with me, seeing as they had no issue getting in touch with me before and you have to verify your contact information at the computer test. I quickly called in and (surprise!) got a recording prompting me to leave a message, which I did, and additionally I emailed in at the address provided. In both forms of correspondence, I assured them I was interested in the position and left them the means to contact me along with the times. About 30 minutes after that, I got an email saying that previous email was an error, and that I was still considered a candidate and that someone would contact me on Monday by the end of the day. Monday morning, I received another email thanking me for my interest in their company and that they "appreciate the time {I've} spent getting to know our company" blah blah blah, and that they've "carefully considered" by application and information but that I haven't been selected but could reapply after six months. In all it was just the standard hoops to jump through. Honestly, I can take a rejection, I'm just really irritated at unprofessional behavior like the interviewer not wanting to shake my hand and the supposed email errors. It hindsight I'm not sure that I would want to work for a company that gave me such images.