All-day interview and a roleplay. Not bad but they want to see how you do with pressure. Overall it was an easy process. They also had a listen in session with an adjuster but my adjuster didn't get any calls.
I applied online. The process took 2 weeks. I interviewed at GEICO (New York, NY) in Nov 2021
Interview
During my interview process there was two main interviews. The first one was more of a screening to make sure this was a job I was interested in, and on the flip side one that I qualified for. The second interview was via video and was much more focused around the job and what would make me as a candidate suited for the position.
Interview questions [1]
Question 1
One of the items they asked was about prior telephone or client facing positions, in particular how you are able to communicate in these situations.
Phone interview, computer literacy test, then all day in-person interview. You interview with a supervisor, advance to roleplay, advance to interview with management. They tell you on the spot if you got it, otherwise they "will get back to you."
Interview questions [1]
Question 1
Very detailed, intense roleplay of multiple calls as an insurance adjuster - they purposely do things like have broken English and have unrealistic expectations to make it harder.