I applied online. The process took 4 weeks. I interviewed at FIS (Newcastle upon Tyne, England) in Sep 2020
Interview
Text interview - simple online interview presented with a selection of questions more related to the salary etc. Next interviw was a voice interview this automated prerecorded questions with a 5 second break to gather thoughts before you answer, if you paused speaking for 10 seconds it automatically moved on to the next question. You also had the option to skip the question. The next interview was a competency. This was with 2 members of the company and was basically like a face to face interview but done online due to covid.
Interview questions [2]
Question 1
When was the last time you recieved excellent customer service, how? Why was it excellent? And what was the outcome.
I applied online. The process took 1 week. I interviewed at FIS (New Delhi)
Interview
The interview process was well structured and conducted virtually. It included an initial HR screening, followed by an interview focused on communication skills, customer handling scenarios, and basic process understanding. The interviewer was professional and explained the role and expectations clearly.
Interview questions [1]
Question 1
How would you handle an upset customer who is frustrated due to a service issue?
