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      Docusign

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      Account Executive SMB Interview

      Jul 21, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Docusign in Jul 2021

      Interview

      I did get an offer but then got my offer rescinded. Hoping to get some feedback soon but don't think I will. Screening/1st interview: Screening with the recruiter didn't happen because recruiter was on vacation so went straight to hiring manager. Chatted with hiring manager for about 40 minutes and we really got along. Spoke about my experience and goals and why i wanted to work for DocuSign. Hiring manager said she really liked me and pushed me through to next steps. Between interview 1 and 2, the recruiter i was working with had left the company. I was assigned another recruiter. The way he left was very odd. 2nd interview: Hour interview with hiring manager's peer. Super casual style. More of just chatting and discussing experience again and why DocuSign. Dived in a bit on sales style and customer service style. Also interviewer was super honest that there was many changes and looking for individuals that can roll with the changes. Discussed the positives and negatives of working for DocuSign. Mentioned how many original employees left (maybe should have been a redflag). Immediately was extended an offer and i was so ecstatic about it! I really wanted to work for Docusign. I verbally accepted. Following day was sent email summarizing the offer and working out start date. Was later told i would get official offer letter to sign the following day and it never happened. This is where the negative experience has left a bad impression about the company. I was informed that the head of the department wanted a chance to meet with me and just have a chat. No indication that this was another interview and very much implied this is just to welcome me. It however turned into an interview and a pressure style interview. 3rd Interview: Started off very casual and was getting to know each other. Then he started to ask me about my current experience. Lot of questions about difficult situation i've experience and how i worked through them. Then started grilling me with back to back questions about prospecting, qualifying for sales, how I negotiate, etc. It was similar questions to the previous interview but his tone and way he came across, i already knew he didn't like me. I asked him what his hesitation was and he said that he was concerned about location and the logistics of training me as well as saying that im not a hunter type. I wanted to point out that job posting advertised that remote work would be fine and hiring manager said remote work was fine. Additionally, hiring manager and her peer both mentioned that the role didn't require much hunting style since i would be working with existing customers. He ended the scheduled hour interview early (40 minutes) by saying he didn't have much time and needed to jump off to get to another meeting that was starting soon. I knew my chances was over right there. I follow up with recruiter about what head of department said and she reiterated that it was just location logistics and it shouldn't be a big issue. I responded that if it would ease the head of department's concern, i am willing to relocate. I genuinely wanted to work for Docusign so it wasn't an issue for me. Few days later, recruiter let me know that the team wanted to head in a different direction. Recruiter even said she was very sorry about this whole thing and didn't know what to make of it. I asked for feedback and she said the team didn't want to share with her. So interview started off great and ended poorly and i honestly feel so frustrated that i wasted so much time and effort. At least provide some constructive feedback to someone who genuinely wanted to work for the company. Even brutal feedback would be appreciated because i am willing to work on whatever skills im lacking. Trying to set aside my bias, there is definitely a misalignment of what the head of department is looking for and what hiring manager and her peer are looking for in employees. I personally found that the hiring manage and her peer aligned more to Docusign's company culture than the head of the department. Or this might mean a shift in company culture since a lot of original employees have left and references that there are many changes. If Docusign's sales approach is changing to more "hunter" style, make it known that that is what is needed in the AE role.

      Interview questions [1]

      Question 1

      Why do you want to work for Docusign?
      Answer question
      6
      avatar
      Docusign response
      4y
      Thank you for sharing your experience. We'd like to hear more. If you are open to doing so, please email our VP of Talent Acquisition at Nic.Jagoe@docusign.com. She'd like to learn more.

      Other Account Executive SMB interview reviews for Docusign

      Account Executive SMB Interview

      Jan 28, 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Docusign in Jan 2026

      Interview

      I had a recruiter screening for a DACH SMB Account Executive role. The call was framed as an exploratory conversation to understand my background, experience, and career goals. Very early in the discussion, however, it became clear that the recruiter had a fixed view of what constitutes a “valid” background for the role, strongly tied to a predefined SDR → MDR → AE progression post-studies. Despite outlining current quota ownership, direct closing responsibility, and measurable performance as an Account Executive, the conversation repeatedly focused on tenure and prescribed career paths rather than actual scope of responsibility or results. I also found the flow of the conversation difficult at times, with frequent interruptions that made it challenging to fully explain context or respond in a structured way. As the call progressed, it felt less like an exploratory discussion and more like a validation of an already-formed decision not to proceed. While I understand and respect that large organizations operate with strict leveling and career frameworks, clearer alignment upfront on non-negotiable experience requirements would have been helpful and would have saved time on both sides. DocuSign is clearly a strong company with a highly structured sales organization, but this particular candidate experience felt rigid and less open to non-linear or accelerated career paths than initially suggested.

      Interview questions [7]

      Question 1

      Apart from the company and location, what are the most important things you’re looking for in your next role?
      Answer question

      Question 2

      What targets do you carry? What is your quota on a quarterly or annual basis?
      Answer question

      Question 3

      How is your quota structured?
      Answer question

      Question 4

      How much of your quota comes from expansion versus new business?
      Answer question

      Question 5

      What is the typical ACV of your deals?
      Answer question

      Question 6

      Who are the typical buyer personas you work with?
      Answer question

      Question 7

      Do you follow any specific sales methodology or have you been trained in one?
      Answer question

      Account Executive SMB Interview

      Jul 25, 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Docusign in Jul 2023

      Interview

      I feel like the recruiter wasted my time and was not very helpful. I took time to prepare for an interview and it was just a screener for her to say that she would see if any hiring managers were interested... why have an interview in the first place if nobody is interested? So I found out I was cut after no managers were interested and felt like it was unprofessional

      Interview questions [1]

      Question 1

      Tell me about your previous experience? Was ___ role a direct closing role?
      Answer question
      2

      SMB Account Executive Interview

      Oct 5, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Docusign in Oct 2022

      Interview

      How the hiring process works is you will receive a call from a recruiter then they set up a 30 min zoom call with a sales manager and the VP of that division and then you have to give a 30-40 deal review where you’ve had success. In total I did 2 zoom calls. I started working with Mikhal Wyatt who is AMAZING! I honestly feel that is an understatement. He was so transparent and communicative throughout the entire interview process. I did not get the first role I initially interviewed for but he really believed in me and passed my resume off to another colleague to see if I would be a good fit in that division. I thanked him for that because I can’t recall a time a recruiter has done anything for me like that before. For me that spoke volumes because it showed how invested they are in recognizing talent. I eventually landed a role there after a couple more rounds of interviews. Excited to add even more value to an already stellar company!

      Interview questions [3]

      Question 1

      Why do you want to work for docusign?
      Answer question

      Question 2

      What motives you to stay in sales?
      Answer question

      Question 3

      What objections have you faced and how do you handle those objections?
      Answer question

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