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      Dell Technologies

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      Customer Service Senior Associate Interview

      Aug 18, 2013
      Anonymous employee
      Quezon City, National Capital Region

      Other Customer Service Senior Associate interview reviews for Dell Technologies

      Senior Customer Service Associate Interview

      Jun 17, 2012
      Anonymous employee
      Jalandhar, Punjab
      Accepted offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 day. I interviewed at Dell Technologies (Quezon City, National Capital Region)

      Interview

      Dell has one day hiring all pretest interview will be completed within the day. They have hired background investigator.

      Interview questions [1]

      Question 1

      Questions will depend on the hiring manager. I can't recall a difficult question so far its been 6 yrs.
      Answer question
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Dell Technologies (Jalandhar, Punjab) in Sep 2010

      Interview

      The interview consisted of following rounds : 1. General Introduction 2. Personal Interview 3. Voice and Accent Round 4. Typing speed test 5. Operations round The first round was with the Human Resource wherein they asked me about myself . The second round asked about the reason for joining the organisation. The salary was also communicated in this round itself by the HR. the third round took place however it was not an interview with a personnel rather with an IVR wherein there were five levels including rearrangement of sentences, sentence repetition, blanks, etc to check the fluency and accent of the candidate. Thereafter, a typing test was taken to ensure that the candidate matches the required speed. The last round was with the operations manager wherein questions about previous jobs and the role offered were asked. After that, the appointment letter was duly handed over by the senior HR confirming the date of joining.

      Interview questions [1]

      Question 1

      There was no such unexpected or difficult question
      Answer question