I applied online. The process took 2 weeks. I interviewed at Charles Schwab (Westlake, TX) in Jun 2024
Interview
I took an assessment, Initial interview was on the phone for 30 mins and big interview was in person at the facility. Asked very base level questions like "What was a situation that was difficult to handle and how did you handle it?" you do have to make sure they are answered in STAR method. I do believe this company is taking false interviews because I have done this exact job at a different company but was hit with "We are going with other candidates" I suggest not to interview with this company because it seems as though they are wanting to hit their "interview quotas" and not actually hiring unless you already work there.
Interview questions [1]
Question 1
Describe a time you had to handle a difficult situation and how did you handle it
A lot of STAR method questions during the phone screening. Did not pass , although I felt like my answers were good but not great I guess. Anyone know how they rate?
Interview questions [1]
Question 1
I think one was tell me about a time you dealt with a difficult task?
I applied online. The process took 4 weeks. I interviewed at Charles Schwab (Orlando, FL) in Mar 2026
Interview
Applied at the end of January, by second week of Feb I had phone interview, they moved me to another time since i wasn't able to start for March, but May (which initially i thought HR was not going to follow up and were going to discard my application). Went to second interview in person first week of March and HR called me the same day they wanted me. Process was long because of me, but if it wasn't like that, it would have only took 3-4 weeks. They contact you pretty fast and give you a bunch of resources to study for the interview, they even give you feedback on the initial screening phone interview at the beginning so you go prepared. They ask you STAR and Non-Star questions so be prepared to answer both. They probably asked me around 3 of each. They realized I like trading, so they asked for my knowledge about the financial markets but questions were not difficult, but don't worry about this, they asked because I put it on my resume literally. Interview lasted a 1hr and 40 min
Transparent. Screening interviewer was upfront that it was an intensive call center role and employees had a minimum 2-year (usually 3) placement before being able to transfer to a different role.
Interview questions [1]
Question 1
Roughly: how are you at dealing with angry customers?
