I applied online. The process took 2 days. I interviewed at Cenlar (Phoenix, AZ) in Jul 2020
Interview
Interviewer talked about absolutely nothing but strict adherence to metrics, taking back-to-back escalations, and more metrics. She did not give me a positive impression of the company. No mention of employee appreciation, how the company is taking care of employees during the pandemic, or anything of that nature. If you agree to the terms and conditions, you are agreeing to strict metrics and incessant escalations.
Interview questions [3]
Question 1
Are you okay with taking back-to-back calls, with customers constantly yelling at you?
I applied through other source. The process took 4 weeks. I interviewed at Cenlar (Tempe, AZ) in Apr 2025
Interview
HR reached out first asked a few questions. Once the HR process is completed you will meet the hire manger and senior of the department. The interview process is about 45 minutes long
I applied online. I interviewed at Cenlar (Trenton, NJ) in Apr 2021
Interview
Questions & common sense replies
Requires common sense
Critical thinking
Computer experience
Customer service experience
You also will need to be able to understand how to de escalate callers & handle high volume of inbound calls.
Interview questions [1]
Question 1
What is the amount of calls your required to take
What is the performance requirements
What is the overall expectation
