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      Customer Service Specialist Interview

      Mar 13, 2025
      Anonymous employee
      Vilnius
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Booking.com (Vilnius) in May 2021

      Interview

      Interview was very smooth. There was one interview face to face followed by a real-life practice test. The whole recruiting process took less than 2 weeks from the moment I applied online.

      Interview questions [1]

      Question 1

      Simulating a customer complaint call, they asked me to answer and see how I do.
      Answer question

      Other Customer Service Specialist interview reviews for Booking.com

      Customer Service Specialist Interview

      Jun 5, 2025
      Anonymous interview candidate
      Singapore
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Booking.com (Singapore)

      Interview

      It's a group interview, good, engaging and insightful. many ethnicity and friendly ambience. they ask common question and group test. still give you souvenir. so nice of them. but i never hired by them.

      Interview questions [1]

      Question 1

      problem solving question. like if in case of emrgency how you will handle the customer.
      1 Answer

      Customer Service Specialist Interview

      Dec 3, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Booking.com

      Interview

      Started with a general assessment, followed by the HR call, a language test and, finally, an interview with hiring managers (not the final team manager). Everything was done online and the process was smooth and straightforward.

      Interview questions [1]

      Question 1

      Give an example of a difficult customer complaint and how you successfully handled it.
      Answer question

      Customer Service Specialist Interview

      Mar 3, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Booking.com in Jun 2022

      Interview

      First, I received a call with an offer for the position where I was informed about the main benefits like salary and possibility for work from home. I was asked if I am interested, and after confirming that, another person called me to do a quick validation of my fluency in the language required for the position. I was asked a few general questions and said a few things about myself. An online interview followed. Big part of it was listening to information about the project and the position. I was also asked a few general questions. One of them was something about why I applied to this position, why I want to work this (I don't quite remember).

      Interview questions [1]

      Question 1

      Q: Why did you apply to this job? (Or, why do you want to work this?)
      1 Answer