I applied online. The process took 2 weeks. I interviewed at Booking.com (London, England) in Feb 2015
Interview
Stage 1: Short phone screening just a few days after my application. At the same day I got an invitation to an assessment.
Stage 2: The assessment took place about a week later. We were about 10 candidates. It started with a short presentation about the company and the position. Language tests followed (multiple choice questions in the language applying for and in English). After that each person had to go through a role play situation. You get a script, you receive a phone call and you try to come up with a solution to satisfy a customer that is complaining. Last stage of the assessment is an in person interview (not very long).
The whole process takes approximately 3 hours. The environment is nice and friendly and you get the chance to get answers to all your questions.
I got the impression that they care more about your personality than about what you have done before. So, be yourselves.
Two days later I got an offer.
Interview questions [1]
Question 1
Do you expect to get tired by the routine of the position?
I applied online. The process took 2 weeks. I interviewed at Booking.com
Interview
Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.
Interview questions [1]
Question 1
What experience I have, where I live etc - they told me it wasn't a real interview since they had already hired who they wanted.
the interview process starts with a phone interview that lasts about 30 mins, informal to get to know you but make sure to make an impression, do your research on the company. then an in person panel interview + tour of the facility. they will also give you an assignment which you have to pass, and depending on what language you speak, an assignment to make sure you're fluent as well. whole process took a pretty long time, about a month.
Interview questions [1]
Question 1
describe a conflict you've had with a coworker and how you overcame it
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
The interview process started with a short phone call about 30 min in order to get to know about my interest in the position and I got an invitation for the onsite interview.
The onsite interview consisted in an English assessment and an individual interview with a Manager and/or Team leader.
Interview questions [1]
Question 1
Tell us an example of a problem solving case with an angry customer.
What are the qualities needed for good customer service?