I applied online. I interviewed at Booking.com in Jan 2017
Interview
a group of candidates of different nationalities was gathered, then there were grammar tests (English and your language) and a small talk on the phone with a person already working there which belonged to your nationality. Tests had couple of tricky parts. Unfortunately, probably for the first time in history, people that failed tests were given a second opportunity and continued in the process. I do not know if this is fair or not. But be careful! Then there was a little group assignment, mock call with customer and a small interview with team leaders. I still do not know where i failed but i know where others failed and they continued like a charm.
Interview questions [1]
Question 1
Tell us a past hard experience with an angry customer.
I interviewed at Booking.com (Manchester, England)
Interview
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Interview questions [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Interview questions [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.