I applied online. The process took 6 weeks. I interviewed at Apple (Austin, TX) in Jun 2015
Interview
The interviewers were very nice. It was an interview done on facetime, they want to know that you are able to empathize and understand what the customer is going through more than your troubleshooting skills.
Interview questions [4]
Question 1
Give an example of when you had to deal with an angry customer and how did you call them down and what was the outcome?
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work