I applied online and about 2 hours later I was called for my first interview. It lasted about 15 minutes and she asked some simple tech questions then told me she was pushing me into the sceond interview process. About 4 days later I had my FaceTime interview. It was about 20 minutes long and I felt completely comfortable. She asked some questions and did a role playing. She said she liked me a lot and pushed me through to the third interview. That was about a week later. It was supposed to be FaceTime but they just voice called. This time it lasted around 30 minutes. More tech questions and previous job info then some role playing again. She said I'd hear back 5-7 days later. Then two hours later I got a call saying they loved me so much they pushed me to this top of the list. A day later I got the email from hire right for my background check. After submitting it on a Thursday got a call back Tuesday with the job offer!! Everything about the job is aMazing. You must love customer service or this isn't for you! Emphasize on everything. Even if you aren't too tech say it's fine because you are trained anyway. study all the questions in the past interviews because they are asked!! I can't wait to start my new job!